Conseiller(ère) au service à la clientèle - Customer service Advisor

QUALIFICATIONS / EXIGENCES DU(DE LA) CONSEILLER(ÈRE) AU SERVICE À CLIENTÈLE :

• Parfaitement bilingue, fortes aptitudes à la communication en anglais et en français (à l'écrit et à l'oral);
• Diplôme d'études collégial en administration général (ou toute autres expériences ou qualification connexe jugées pertinentes) ;
• 1 à 2 années d’expérience au service à la clientèle auprès d’un distributeur deproduits industriel;
• Orienté client ;
• Soucis de la qualité et du détail ;
• Capacité à bâtir des relations de confiance ;
• Vous avez de bonnes connaissances des logiciels Microsoft Excel et Outlook ;
• Une expérience avec SAP sera considérée comme un atout ;

Contacter Mohamed Kebe pour tous renseignements au 418-580-9384 ou par courriel au mohamed@gorh.co

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English version

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Our client JJS Abrasifs is looking for a motivated and competitve Bilingual Customer service Advisor for their clients in the Quebec region and throughout Canada.

MAIN RESPONSIBILITIES OF THE BILINGUAL CUSTOMER SERVICE ADVISOR 

Customer service (50%)

• Answer general inquiries from our customers by phone (give prices, guide customers in choosing which product to use) ;

• Respond to requests from representatives and liaise with other units;

• Liaise with the warehouse manager to answer questions about their deliveries;

Quotations and order processing (20%)

• Receive and process customer requests;

• Prepare and check orders and quotations and process them in the SAP system;

• Respond to billing inquiries;

Purchasing (30%)

• Assist the buyer in the analysis of MRP reports;

• Assist the buyer in tracking orders with suppliers;

• Participate with the buyer in updating costs (MRC), purchase and sales prices in item files;

WORKING AT JJS MEANS :

• Working in a family business on a human scale;

• Working in a clean, temperate, state-of-the-art environment;

• A standard 37-hour work week.

• Group insurance after 3 months (health, disability, prescription drugs, employee assistance program).

• Deferred Profit Sharing Plan after 6 months (DPSP, 2% of salary).

• Laptop computer and equipment.

• Vacation: 2 weeks plus company closure during December vacations.

QUALIFICATIONS / REQUIREMENTS OF THE CUSTOMER SERVICE ADVISOR :

• Fluently bilingual, strong communication skills in English and French (written and oral);

• College diploma in general administration (or any other related experience or qualification deemed relevant);

• 1 to 2 years' experience in customer service with a distributor of industrial products;

• Customer-oriented;

• Concern for quality and detail;

• Ability to build trusting relationships;

• Good knowledge of Microsoft Excel and Outlook;

• Experience with SAP would be considered an asset;

For all information contact Mohamed Kebe at 1-418-580-9384 or mohamed@gorh.co.