Director, Clinical Quality & Patient Safety

We are seeking an innovative and engaging Director, Clinical Quality & Patient Safety (CQPS) to champion a sustainable quality health care system that empowers teams to deliver exceptional people-centred care, safety and experiences. The Director will be a passionate thought leader with operational expertise and a focus on clinical quality and patient safety initiatives. By expanding and strengthening partnerships, the Director will work collaboratively to drive forward departmental priorities and key objectives to ensure that all initiatives are focused and timely while adhering to the highest quality standards.

As an expert in quality improvement and patient safety, the Director will be clear, caring, and courageous leader who cultivates a motivating and respectful work environment where individual competencies and team capabilities can thrive. Reporting to the Executive Director, Clinical Quality & Strategic Priorities, the Director will be knowledgeable in Quality Improvement (QI) methodologies and clinical operational experiences. The Director will strengthen and prioritize best practices and standards around CQPS improvements in the advancement and continuation of excellent clinical care in the Fraser Health region.

The Director, Clinical Quality & Patient Safety is accountable for:

• Providing strategic leadership in the integration, implementation, evaluation, reporting, sustainment and spread of CQPS initiatives across FH;
• Fostering the creation and use of high quality and meaningful QI strategies to support and drive impactful organizational decision-making and improvements;
• Leading the overall information architecture for the development, implementation, sustainment and ongoing evaluation of a comprehensive, interactive Quality Performance Management System;
• Co-developing a new service delivery model with CQPS Leadership that supports the evaluation and implementation of recommendations stemming from quality reviews, as well as the use and function of the Patient Safety and Learning System (PSLS);
• Engaging in regular connections with site and program leadership and staff to ensure excellence of service and to identify any gaps in quality and safety that can be supported;
• Leading the development of quality indicators for Expanse aligned with patient safety priorities and select regional quality priorities. 

The successful candidate will have:

• Master’s Degree in Health Administration or other relevant clinical discipline, including course work in quality and patient safety;
• Clinical Manager and/or Director experience in leading regional initiatives and teams;
• Ten (10) to fifteen (15) years of progressively responsible experience working in a health care environment including five (5) years' experience in a management/leadership role in quality improvement and patient safety development, implementation and evaluation;
• An equivalent combination of education, training and experience.

#LI-DNI

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

The Director, Clinical Quality & Patient Safety (CQPS) provides strategic and operational leadership for clinical quality, patient safety, and person-centred care strategies across Fraser Health (FH). The role oversees, strengthens, and advances evidence-informed quality clinical practice, patient safety, and care experience frameworks that promote meaningful engagement, partnership, and continuous improvement.

The Director leads the assessment, analysis, implementation, spread, and sustainment of quality improvement (QI) and patient safety initiatives to improve organizational performance and outcomes across FH. This includes fostering a culture that emphasizes the role all service providers play in creating exceptional care experiences, eliminating preventable harm, and embedding quality and safety into everyday practice.

The Director partners closely with Fraser Health leadership, physicians, and medical staff to co-lead clinically relevant quality and patient safety initiatives, ensuring strong physician engagement, shared accountability, and alignment with operational priorities. Provides direction to ensure strategies and work plans support person-centred care, patient experience, and high-quality outcomes.

Oversees and engages others in the identification and analysis of patient safety and clinical care challenges and opportunities, facilitating the rapid implementation of effective and sustainable solutions. Ensures effective integration and timely delivery of clinical, administrative, operational, and corporate information to support decision-making and performance improvement.

Works collaboratively with operational leaders, CQPS, data and analytics, practice, patient experience, finance, organizational development, strategic transformation, infection prevention and control, and medical affairs to advance CQPS education, implementation, incident management, accreditation readiness, and alignment with evolving standards and legislative requirements.

Provides leadership and direction to a multidisciplinary team of CQPS professionals through coaching, mentoring, leadership development, and team building. Manages assigned staff including recruitment, supervision, performance management, and professional development.

Education and Experience

Master’s Degree in Health Administration or other relevant discipline.

Ten (10) to fifteen (15) years’ progressively responsible experience working in a health care environment including five (5) years' experience in a management/leadership role in quality improvement and patient safety development, implementation and evaluation.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of application and evaluation of quality improvement and patient safety methodologies and best practices.
• Demonstrated knowledge of Accreditation Canada's Qmentum program and required organizational practices and processes.
• Comprehensive understanding of data collection analysis and interpretation methodologies in a healthcare environment.
• Demonstrated ability to lead and foster a motivating and respectful work environment for leadership and staff, where individual competencies can thrive.
• Strong understanding of effective methods for identifying and addressing various stakeholder needs and an acute awareness of the impact of actions.
• Demonstrated ability to lead analytical teams through implementation of new analytical models, tools, and techniques.
• Proven skills in critical thinking, and business analysis methods.
• Excellent written and verbal communication skills including the ability to write technical and management reports and communicate in a clear, engaging and convincing manner to translate and present complex information to a variety of audiences.
• Ability to develop and maintain strong relationships with key internal and external stakeholders including management and staff at all levels, within government agencies and other health authorities.
• Demonstrated skills in surfacing key insights from large, complex, high dimensional data from various data sources.
• Comprehensive knowledge of management principles and methodologies, and the ability to coach, mentor team members on these skills.
• Well-developed leadership, client relations and problem resolution abilities in order to lead a variety of complex and integrated services initiatives and to achieve desired results within critical timeframes.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.
 
People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.
 
We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.
 
Together, we are the heart of health care.
 
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Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.