Manager, Product Training & Support

Closing Date (MM/DD/YYYY):

Worker Type:

Language(s) Required:

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

What you’ll do:

• Lead, coach and mentor a team of customer service professionals with a focus on delivering exceptional customer experiences

• Create an environment in which team members can focus on offering consistently high levels of customer satisfaction

• Manage our online support community and social media presence to ensure content is up to date and relevant to the needs of our support community

• Design and deliver training programs for software customers

• Identify opportunities to enhance training and support programs

What we’re looking for:

• Strong motivator passionate about providing exceptional customer service

• Team player who enjoys building relationships

• Detail-driven multi-tasker and quick learner

• Proven decision-maker able to absorb information from various sources in a fast-paced environment

What you’ll need:

• A degree in agriculture or business administration and at least six years of experience (or an equivalent combination of education and experience); experience at a technology company’s support environment is an asset

• An in-depth understanding of agriculture, accounting and software used by the Canadian ag industry

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.