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Équipements Twin ltée

Parts & Service Coordinator

Équipements Twin ltée

10401, Parkway, Anjou,QC
  • 50000.00 to 60000.00 $ per year according to experience

  • 40.00 h - Full time

  • Permanent job

  • Day

  • Published since 1 day(s)

  • 1 position to fill as soon as possible

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Benefits

Key Responsibilities:

  • Customer Service: Provide professional and courteous service, addressing customer concerns and offering tailored solutions.
  • Troubleshooting & Problem Resolution: Diagnose truck equipment issues and collaborate with technicians for timely resolution.
  • Service Recommendations: Offer detailed advice on repairs, maintenance, and upgrades for truck equipment and accessories.
  • Appointment Coordination: Schedule and manage service appointments, ensuring efficiency and minimal wait times.
  • Documentation & Record-Keeping: Maintain accurate records of customer interactions, service requests, and work performed.
  • Pricing & Quoting: Provide transparent pricing estimates and explain cost breakdowns to customers.
  • Customer Follow-Up: Ensure customer satisfaction by following up after service and addressing any concerns.
  • Product Knowledge & Training: Stay updated on industry trends and attend training to enhance expertise.
  • Collaboration: Work closely with internal teams to streamline operations and improve customer service.
  • Compliance & Safety: Adhere to company policies and safety regulations.
  • Parts Identification & Ordering: Assist customers in identifying and ordering the correct parts, manage inventory, and track orders.
  • Technical Assistance: Offer guidance on installation, maintenance, and troubleshooting of equipment.
  • Warranty Claims: Support customers with warranty claims and liaise with suppliers to resolve issues.
  • Shipping & Receiving: Assist with incoming and outgoing shipments, ensuring accuracy and proper documentation.

Work environment

Work environmentsÉquipements Twin ltée0
Work environmentsÉquipements Twin ltée1
Work environmentsÉquipements Twin ltée2
Work environmentsÉquipements Twin ltée3

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

College

Diploma

Aucun

Completed

Work experience (years)

0-2 years

Written languages

En : Intermediate

Spoken languages

En : Advanced

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