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Entrust Canada - Ottawa

Service Technician

Quebec City,QC
  • 60000.00 to 77000.00 $ per year according to experience

  • 37.50 h - Full time

  • Permanent ,Telecommuting job

  • Day

  • Published since 4 day(s)

  • 2 positions to fill as soon as possible

Apply Now

Benefits

Role Overview :
  • Provide preventive and emergency maintenance on Entrust equipment installed at customer sites.
  • Ensure devices remain operational, addressing both scheduled upkeep and urgent repairs.
Key Responsibilities :
  • Perform electronic and electromechanical troubleshooting, diagnosis, and repairs on systems including mechanical embossers, thermal image application units, laminators, magstripe/chip data writers, laser engraving, and ultraviolet curing systems.
  • Conduct routine tasks: cleaning rollers, sensors, cavities; calibrating sensors and data readers/writers; adjusting hardware/software settings; evaluating and replacing worn parts (motors, belts, bearings, sensors).
  • Use test equipment (voltmeters, laptops) and hand tools (screwdrivers, pliers, wrenches).
  • Maintain trunk inventory and submit accurate service reports using dispatch systems.
  • Respond to service calls promptly and dependably.
Customer Interaction :
  • Engage professionally with customer operations staff, reflecting Entrust values.
  • Aim to resolve most issues independently, adapting to client environments and norms.
Professional Development :
  • Participate in Entrust-led training and quality initiatives.
  • Gain competence in relevant software and systems.
  • Assist junior staff and share improvement suggestions.

Work environment

Work environmentsEntrust Canada - Ottawa0
Work environmentsEntrust Canada - Ottawa1
Work environmentsEntrust Canada - Ottawa2
Work environmentsEntrust Canada - Ottawa3

Requested skills

Qualifications - Basic Requirements :
  • High school diploma or GED.
  • Minimum 2 years’ experience as an electromechanical technician.
  • Strong troubleshooting skills and PC proficiency.
  • Valid driver’s license—willingness to travel to customer sites daily.
  • Flexibility for varying shifts, travel, and on-call availability.
  • Ability to lift up to 70 lbs and be physically active (bending, walking).
  • Bilingual: English/French
  • Availability for overtime when required.

Qualifications - Preferred :

  • Associate degree in electronics or a related field (or equivalent training).
  • Electromechanical/field service experience, ideally including Entrust central issuance equipment.
  • Skilled with electronic test equipment and digital electronics.

Commissions

Yearly performance bonus program offered

Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

High school

Diploma

DES

Completed

Work experience (years)

0-2 years

Written languages

Fr : Advanced

En : Intermediate

Spoken languages

Fr : Advanced

En : Intermediate

Apply Now
Internal reference No.

R003947

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