Description
Role Overview
Qualifications - Preferred
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- Provide preventive and emergency maintenance on Entrust equipment installed at customer sites.
- Ensure devices remain operational, addressing both scheduled upkeep and urgent repairs.
- Perform electronic and electromechanical troubleshooting, diagnosis, and repairs on systems including mechanical embossers, thermal image application units, laminators, magstripe/chip data writers, laser engraving, and ultraviolet curing systems.
- Conduct routine tasks: cleaning rollers, sensors, cavities; calibrating sensors and data readers/writers; adjusting hardware/software settings; evaluating and replacing worn parts (motors, belts, bearings, sensors).
- Use test equipment (voltmeters, laptops) and hand tools (screwdrivers, pliers, wrenches).
- Maintain trunk inventory and submit accurate service reports using dispatch systems.
- Respond to service calls promptly and dependably.
- Engage professionally with customer operations staff, reflecting Entrust values.
- Aim to resolve most issues independently, adapting to client environments and norms.
- Participate in Entrust-led training and quality initiatives.
- Gain competence in relevant software and systems.
- Assist junior staff and share improvement suggestions.
- High school diploma or GED.
- Minimum 2 years’ experience as an electromechanical technician.
- Strong troubleshooting skills and PC proficiency.
- Valid driver’s license—willingness to travel to customer sites daily.
- Flexibility for varying shifts, travel, and on-call availability.
- Ability to lift up to 70 lbs and be physically active (bending, walking).
- Bilingual: English/French
- Availability for overtime when required.
Qualifications - Preferred
- Associate degree in electronics or a related field (or equivalent training).
- Electromechanical/field service experience, ideally including Entrust central issuance equipment.
- Skilled with electronic test equipment and digital electronics.
