We are seeking a dynamic and detail-oriented professional to oversee the end-to-end management of customer orders, from quotation and sourcing through production, quality control, and final shipment. This role serves as a key link between customers, overseas factories, suppliers, and internal teams, ensuring products are delivered on time, within budget, and to the required quality standards.
Key Responsibilities
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Manage RFIs, RFPs, RFQs, quotations, pricing, and POs from initial customer inquiry through final shipment, ensuring accurate costs, specifications, and timelines.
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Partner with factories and vendors on product sourcing, cost analysis, pricing negotiations, and cost-effective solutions that meet customer requirements and target margins.
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Manage the full order cycle, confirming product specifications, quantities, pricing, production requirements, and delivery schedules while maintaining accurate documentation.
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Monitor production, sampling, quality, testing, inspections, social compliance, and packaging/labeling requirements, proactively resolving risks and corrective actions.
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Coordinate single and consolidated shipments, including bookings, shipping notices, waybills, invoicing, and import documentation, ensuring timely and accurate delivery.
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Analyze customer and internal sales data to identify opportunities, support product positioning, and develop strategies to grow assigned accounts while controlling costs.
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Act as the key liaison between customers, factories, vendors, QA, logistics, and internal teams, providing timely updates and independently resolving complex operational and pricing issues.
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Build and maintain strong customer and overseas vendor relationships while supporting continuous improvement, product development, and business growth.