Description
SUMMARY OF THE POSITION
Person who analyzes the needs, conceives and applies professional techniques in the field of administrative methods and systems, in order to improve service delivery.
SPECIFIC FUNCTIONS
• Participates in the planning, implementation, control and evaluation of the following activities: planning of patient or client travel, accommodation, meals, transportation, security and interpretation service for Wiichihiituwin service points;
• Participates in the development of policies, procedures and processes related to the movement and accommodation of patients and to the efficient use of resources;
• Collaborates with the Finance Department to optimize processes relating to the reimbursement system for patients, clients and suppliers of the Wiichihiituwin Department;
• Contributes to the implementation of mechanisms allowing the various sectors of the Wiichihiituwin sites to respond to emergencies at night, day, evening, weekends and public holidays;
• Collaborate in determining the needs of the population, communities and the organization in terms of programs and services;
• Contribute to a process of evaluating the quality and effectiveness of Wiichihiituwin practices, in order to support the managers concerned;
• Act as an advanced user for transportation and accommodation management systems and applications by providing guidance and training;
• Carry out profitability analysis and cost estimates to support management in decision-making;
• Collaborate in the production and analysis of statistics, indicators, performance measures and dashboards of the Wiichihiituwin department's activities, and produce various types of reports;
• Develop and maintain tools and documentation to support the training and operations of the Department;
• Support the review, analysis and documentation of practices and processes related to client transportation and accommodation, and participate in implementation;
• Provide support to the Assistant Director Logistics and Administration in the planning and preparation of documents to be presented to committees and meetings;
• Perform other tasks usually assigned to an Administrative Process Specialist at the request of their supervisor.
REQUIREMENTS
Education and experience:
• Bachelor's degree in administration or social sciences or another appropriate academic discipline.
• Five (5) years of appropriate administrative experience in similar responsibilities;
• Experience in project management.
Knowledge and Abilities:
• Good knowledge and skills in the following areas: support and care systems for patients in transit: liaison between professionals who refer patients and secondary or tertiary care providers: transport and accommodation logistics systems; management of patient accommodation;
• Knowledge and experience of the network of medical and hospital services in urban centers in Quebec (ideally Val-d’Or, Amos, Chibougamau and Montreal);
• Knowledge of the issues and context relating to health services for First Nations, or ability to grasp them;
• Knowledge of Cree culture (asset);
• Ability to work collaboratively with team members and partners working in various spheres of activity and work sites;
• Excellent communication skills, both written and oral;
• Excellent interpersonal skills and good team spirit;
• Excellent critical thinking, decision-making, planning and organizational skills;
• Practical, analytical and attentive to detail;
• Ability to manage several files and tasks at the same time;
• Ability to work under pressure and flexibility to respond to changing priorities;
• Organizational skills, autonomy and ability to work with little supervision;
• Good knowledge of the Office suite, and in particular Excel software;
• Knowledge of administrative methods and techniques, as well as budget management, data analysis, reporting and information systems.
LANGUAGE
• Fluent in English and French;
• Fluency in Cree is an asset.
OTHER
• Willing to travel occasionally in the communities.
• The selection process may include the administration of a computer skills test: passing score of 70%.
