Description
POSITION DESCRIPTION:
ROLE AND GENERAL RESPONSIBILITIES:
- Develop strategies to develop and promote the service
- Ensure daily and regular follow-up of appointment requests
- Ensure invoices are tracked in accordance with the terms of partners' leases.
- Ensure rigorous follow-up of customer requests and complaints
- Ensure the compliance of partner files (accreditations, insurance, etc.)
- Ensure the development of services in place by optimizing the visibility of partners
- Ensure the progress of existing services by optimizing partner visibility
- Ensuring the achievement of customer satisfaction objectives (residents and partners)
- Establish, maintain, and develop relationships with potential clients and CMS partners. Develop intervention plans as needed.
- Keep management files up to date at all times
- Organize, coordinate and promote events related to the CMS
- Participate in the management committee to improve processes and advocate for the needs of your department
- Participate in the regional meetings of the CMS
- Solicit potential customers by phone, networking, email to consolidate business relationships
- To plan, organize, direct, and control all activities arising from the proper functioning of the residence's multi-service center
- To promote the multi-service center to resident clients and their families
- Provide a high level of customer service
- Secondary School Diploma or equivalent
- Minimum 2 years' experience in a customer service position
- Proficiency in computer and digital tools
- Experience in sales
- Basic knowledge of Excel, Word and CANVA.
- Salary to be discussed
- Free parking
- Referral Program
- Computer is provided
- Cellular provided
- Sick days and time off for family obligations
- Employee Assistance Program
- Vacation
- Telemedicine
- Employee Assistance Program
- Human management approach
- Stimulating challenges, up to your ambitions!
- Consistent schedule
- Welcome and integration Program
- A welcoming and tight-knit team!
