Flatdeck Admin - Driver Coordinator / Dispatcher

Role Summary:
The Driver Coordinator / Dispatcher (Flatbed) is responsible for communicating dispatch information with our Flatbed drivers, monitoring and responding to satellite messages and providing coaching opportunities to our fleet of drivers.

Hours of Work:
Monday to Friday, 8:00am-4:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $55,000 to $70,000

Work Location & Environment:
300 Maple Grove Rd, Cambridge ON, N3E 1B7
Office environment

Key Accountabilities:

In this role, you will:

• Participating in and supporting driver retention initiatives
• Maintaining fair and equitable distribution of work
• Communicating dispatch information as required
• Monitoring driver performance/miles and requirements
• Monitoring and responding to driver’s satellite messages
• Assisting with the development of the required driver skills i.e.: Customs, Hazmat, Hours of Service, Policy, Regulations, Satellites, etc.
• Update Transport Management Software (AOS) regarding ETA, PTA, route lines and service incidents
• Assisting with solutions regarding any driver’s concerns
• Assisting with driver inquiries - payroll, miles etc.
• Updating customer websites related to the position/shift
• Communicating and problem solving with customers as required
• Track loads to verify if trucks are on time for scheduled delivery
• Set up FAST approved shipments for clearance through online software
• Review drivers’ productivity and coach drivers on how to maximize their earning potential and incentive bonuses by working with TPI
• Contingency Planner as required
• Performs other duties as required

Qualifications

We’re looking for someone who brings:

Education & Experience:

• Minimum of 1-2 years’ experience in a related role in transportation (e.g. dispatch)
• Post-secondary degree or diploma
• Flatbed knowledge and rating preferred
• Knowledge of truckload dispatch an asset
• ACE and Customs/border crossing experience an asset
• TMW experience an asset
• Familiarity with Loadlink and MS Excel

Skills & Attributes:

• Possess a good working knowledge of North American geography
• Exceptional interpersonal skills
• Strong attention to detail
• Good communications skills (written and verbal)
• Strong self-discipline and initiative
• Self-starter with strong analytical, organizational and problem-solving skills
• Creative and effective problem-solving ability
• Ability to work with minimal supervision
• Well-organized, enthusiastic, professional and a positive team member