Administration and Quality Support - Challenger (Cambridge)

Role Summary:

The Administrator, Quality Support provides administrative and operational support to the Quality & Business Processes team, helping maintain compliance with quality, food safety, pharmaceutical, and security programs across the organization. This role coordinates audit preparation, manages quality documentation, supports HACCP, CTPAT, and PIP requirements, and works closely with Operations, Sales, Customer Onboarding, Traffic, and Equipment Control teams to ensure customer and regulatory standards are met.

The incumbent serves as a key resource for quality-related inquiries, customer audits, internal reviews, corrective actions, refrigerated transportation programs, and equipment control processes. Success in this role requires strong organizational skills, attention to detail, analytical capabilities, and the ability to effectively support cross-functional initiatives in a fast-paced transportation environment.

Hours of Work:
Monday to Friday, 8:00am - 4:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $45,000 - $55,000

Work Location & Environment:
300 Maple Grove Road, Cambridge ON; Office environment

Key Accountabilities:

• Provide administrative support for customer and internal audits which includes policy review, data analysis and audit preparation.
• Utilizes available resources to respond to QMS queries from Traffic, Sales and Customer Onboarding.
• Supports the administration and maintenance of the HACCP program prerequisites of Validation, Calibration, Sanitation and Record Retention for the Food and Pharmaceutical programs.
• Provides administrative support for customer audit which includes document preparation and onsite support.
• Provides administrative support for CTPAT & PIP annual reviews which include document preparation and internal audits.
• Provides administrative support for Equipment Control daily processes which include trailer repositioning, idle trailers, truck reassignments and external and internal queries.
• Back up support for reefer tracking, reefer downloads and internal queries.
• Follows up on active corrective actions and reports to Manager Quality & Business Processes.
• Provides administrative support for Equipment Control daily processes which include trailer repositioning, idle trailers, truck reassignments and external and internal queries.

Other Duties

• Performs other duties as required

Qualifications:

• Graduate education in project management, information processing, business administration or a related field.
• Minimum two (2) years of job-related experience with preference for transportation experience and exposure to HAACP principles.
• Refrigerated Transport experience an asset.
• Intermediate Microsoft Office skills.

Skills and Abilities:

• Good analytical skills, including the ability to create detailed reports and metrics.
• Ability to work with minimal supervision and interact directly with cross-functional teams.
• Strong problem-solving ability.
• Good communication skills are required for liaising and communicating with vendors, customers, and internal departments.
• Strong work ethic and positive team attitude.
• Strong attention to detail.