Director, PSP Operations

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

As the Director, PSP Operations, you will lead the national strategy and delivery of diverse Personnel Support Programs (PSP) that enhance the well‑being, morale, and quality of life of the Canadian Armed Forces community. Overseeing programs ranging from fitness, sports, recreation, mess operations, and community services to special interest activities and health promotion, you will guide a broad operational portfolio with significant impact across bases, wings, and units nationwide.

In this senior leadership role, you will shape service delivery models, champion operational excellence, oversee policy and program development, and provide expert advice on funding, governance, and strategic planning. You will lead teams, influence national program direction, and drive continuous improvement to ensure PSP programs remain responsive, modern, and high‑value for those who serve.

This is an ideal opportunity for a strategic, purpose‑driven leader who thrives in complex environments and wants to make a meaningful difference at a national scale.

Education, Certifications and Licenses

Bachelor’s degree in Physical Education, Business Administration, Commerce, Social Sciences, or a related field, AND several years experience in logistics administration and management, or in a related field

Experience

In planning, directing, managing and controlling diverse operational programs

In program delivery

In developing, interpreting, implementing, applying and evaluating policies, procedures, standards and regulations

In developing and implementing strategies and strategic plans

In risk management

In applying relevant legislation

In providing advice and guidance

In fitness and sports facilities management

In contract management including negotiation and oversight

In business and strategic planning

In managing projects

In planning and conducting presentations and briefings

In preparing reports and briefing notes

In personnel administration

In budget administration and financial management

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Bilingual (English and French) Essential

Reading: Advanced

Writing: Advanced

Oral: Advanced

Health Benefits: Drug coverage, healthcare spending account, virtual care (telemedicine), Employee and Family Assistance Program, mental health support, travel insurance, dental, vision, life insurance and disability insurance.

Work Life Balance: Flexible work options and a wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Payment of professional association memberships, online learning opportunities including a LinkedIn Learning subscription and second language training.

Perks: Discounts through CF One Member Appreciation.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits

This is a hybrid position with an assigned work location allowing the employee to work partly from a corporate office and partly from a home office in accordance with the CFMWS Flexible Work Options Policy, and with approval from the direct manager.

May 04, 2026

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.