Description
15 months temporary
Connectivity encompasses the creation of mobile applications and the integration of the digital experience with BRP recreational vehicles, as well as the intelligent use of collected data. Your role will be to propose innovative concepts that add value for our customers, dealers, and internal teams. Your mission: to establish, enrich, and manage the connected customer experience holistically through various initiatives to ensure a consistent and seamless customer journey.
As Team Leader, Strategy for the Connectivity & Application Development team, and reporting to the department head, you will be responsible for the overall connected customer journey: from creating and managing a consistent customer experience across multiple projects to collaborating with product managers and designers to solve customer requirements through user research and data analysis to identify potential opportunities.
YOU’LL HAVE THE OPPORTUNITY TO:
Develop and manage the user experience strategy.
Ensure consistency in the connected experience of the BRP ecosystem from the customer's perspective.
Manage the strategic portfolio and issue prioritization recommendations to governance bodies.
Lead project definitions in the initial phase.
Communicate with stakeholders to understand their needs, gather feedback, and create alignment.
Conduct quantitative, qualitative, and competitive research with the support of the strategist.
Unify diverse experiences from multiple projects into a comprehensive and consistent customer journey.
Align delivery teams with the customer experience requirements you define.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
More than 7 years of experience in digital or connected experiences, including 2-3 years in a leadership role.
Proven experience in digital product strategy and connected ecosystems (mobile applications, IoT, data).
Recognized leadership in managing multidisciplinary teams and aligning stakeholders.
Ability to transform user research and data into consistent and differentiating customer experiences.
Strong communication, influencing, and GTM support skills (training, launches, key messages).
Ability to produce marketing messages in French and English with internal and external stakeholders outside Quebec or unilingual English speakers on a daily basis
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
What about some feel good perks:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
#LI-Hybrid #LI-EF1
