Description
We are looking for a solution integrator reporting to the International Programs Department and Salesforce Centre of Expertise to assist in optimizing and integrating digital solutions within BRP's Salesforce ecosystem, as part of continuous improvement projects and the SAP S4 International deployment program. In this role, you will contribute to defining reliable, high-performance, and scalable technical solutions, identifying complex problems, and proposing improvements for the solution at the core of BRP's warranty management.
YOU'LL HAVE THE OPPORTUNITY TO:
- Develop a deep understanding of the integrations between the Garantie platform, the Salesforce ecosystem, and SAP S4 to support business teams in resolving issues encountered during testing or maintenance/support.
- Ensure the proper integration of the Garantie solution into the BRP ecosystem, including the Salesforce and SAP S4 platforms. Draft detailed specification documents and ensure rigorous follow-up throughout project development and solution documentation.
- Participate in the testing phases (functional, integrated, and acceptance) to ensure the solution meets business requirements. Follow up on anomalies with development teams and support the technical team in analyzing and resolving issues.
- Analyze integration problems encountered in production to identify the cause within the context of application maintenance and support, and support the technical team in problem analysis and resolution.
- Act as a solution integrator between business teams and the technical partner to facilitate understanding of integrations. Recommend suitable technical solutions, occasionally suggesting improvements.
YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALIFICATIONS:
- 5 to 10 years of experience in a similar role, preferably in a Salesforce environment.
- Substantial experience in drafting functional specifications and integrating solutions.
- Extensive hands-on experience in diagnosing Salesforce integration issues, including analyzing data flows between Salesforce and external systems. Highly skilled in investigating and resolving data-related issues using Salesforce debug logs, SOQL, API logs, and monitoring tools (Dynatrace), with a strong understanding of data models, error management, and integration patterns.
- The ability to take initiative, anticipate questions, and quickly find answers when there is a query.
- Excellent command of English (the ability to communicate with internal and external stakeholders outside Quebec or with unilingual English speakers on a daily basis).
- Knowledge of the Twod Salesforce warranty module and SAP S4 is an asset.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
What about some feel good perks:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
