Description
We are looking for a Product Quality Coordinator specializing in connected technologies to join the PPQ team. In this strategic role, you will be responsible for improving the quality, reliability, and performance of the connected technologies integrated into our vehicles. You will act as the central point of contact between connected systems engineering, the dealer network, and internal operations to ensure rapid, technical, and effective resolution of field issues. Your in-depth understanding of electronic systems, software, and connected platforms will enable you to collaborate directly with specialized engineers and accurately translate customer irritants into concrete technical hypotheses. You will play a key role in customer satisfaction and the continuous improvement of BRP products.
YOU'LL HAVE THE OPPORTUNITY TO:
Analysis & diagnosis of problems related to connected technologies
- Analyze data from the field, the dealer network, telemetry, and various internal sources to identify issues related to connected systems (connectivity, mobile applications, interfaces, ECUs, firmware).
- Understand, structure, and synthesize symptoms in order to develop a technical hypothesis consistent with vehicle architecture.
- Assess the impact, severity, and criticality of detected issues to establish intervention priorities.
Close collaboration with Connected Systems Engineering
- Work daily with engineers responsible for connected platforms, understanding their technical vocabulary (communication protocols, systems, network interactions, software architecture).
- Ensure clear, accurate, and actionable information transfer between field observations and R&D teams.
- Contribute to the prioritization of software and/or hardware fixes based on customer and network impact.
PPQ coordination & problem solving
- Mobilize key stakeholders (Engineering, Supplier Quality Assurance, Production, Operations) to implement rapid and effective action plans.
- Monitor the implementation of corrective measures and ensure smooth communication between internal teams and the network.
- Draft the necessary communications to dealers regarding available solutions, procedures, or updates.
Continuous improvement & targeted validation
- Participate in the validation of fixes or new connected features, in collaboration with the testing teams.
- Recommend additional tests to prevent regressions or increase system robustness.
- Contribute to improving PPQ processes related to connected technologies.
YOU'LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:
Education and experience
- Bachelor's degree in engineering (mechatronics, electrical, software, computer science, or related field), or equivalent highly technical experience with embedded systems.
- Experience in dealership, customer service, or warranty: an asset.
- Experience in technical data analysis or electronic diagnostics desired.
Essential technical knowledge
- In-depth understanding of connected systems:
- Firmware, diagnostics, embedded systems
- Communications (CAN, LIN, Bluetooth, LTE, Wi-Fi, GPS)
- Mobile applications, cloud platforms, telemetry
- Ability to simplify complex issues and transform them into key elements
- Good knowledge of recreational vehicle systems: a major asset.
- Skills in statistical analysis and problem-solving methodologies (Six Sigma or equivalent).
Behavioral skills
- Leadership, collaboration, and team spirit.
- Strong ability to coordinate between multiple departments.
- Ability to analyze, synthesize, and communicate clearly.
- Good planning skills and ability to manage multiple priorities.
Additional requirements
- Bilingualism in French/English, both spoken and written.
- Willingness to travel occasionally.
ACKNOWLEDGING THE POWER OF DIVERSITY
BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!
For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.
AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.
Let’s start with a strong foundation - You want it, we have it:
Annual bonus based on the company’s financial results
Generous paid time away
Pension plan
Collective saving opportunities
Industry leading healthcare fully paid by BRP
What about some feel good perks:
Flexible work schedule
A summer schedule that varies by department and location
Holiday season shutdown
Educational resources
Discount on BRP products
WELCOME TO BRP
We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
