Senior Manager, Small Business Credit Cards

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The Senior Manager, Small Business Credit Cards is a product manager role responsible for the P&L and product lifecycle management of six credit cards geared towards Canadian small business owners. The role is part of the North American Retail and Small Business Payments team at Bank of Montreal and reports into the Director, Small Business Credit Cards and Solutions. This role is also a people leader with responsibility for two direct reports.

The successful candidate is a self-motivated and energetic individual with strong leadership, product management, strategic thinking and communication skills. This role works closely with Business Banking, Marketing, Analytics, Operations, Change Management and front line teams to:

• Design, implement, manage, and enhance a single product or suite of products throughout the product lifecycle.
• Make recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the market, emerging issues and trends.
• Act as a subject matter expert on relevant regulations and policies.
• Manage resources and lead the execution of strategic initiatives to deliver on business and financial goals.
• Develop business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
• Oversee the development of business analytics and insights (e.g. portfolio profitability tracking, customer analytics, revenue forecasts, operations metrics, trend analytics, and predictive modelling).
• Lead change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
• Provide input into the planning and implementation of operational programs.
• Conduct complex market research, competitive intelligence, and data analysis.
• Assess customer/consumer and channels analysis and develops recommendations.
• Monitor key product performance and growth metrics to identify trends and recommend action plans.
• Lead/oversee the management of vendor relationships and external partnerships and provides guidelines for execution; ensuring that all agreements are met as per requirements.
• Resolve internal, complex or higher risk customer escalations or policy exceptions, which may include interactions with clients and sales.
• Provide competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
• Complete internal and regulatory reporting, and attestations.
• Identify existing and potential risks and develops risk management controls and processes.
• Gather basic market research and competitive intelligence, including pricing, from publicly available information.
• Develop, implement, and monitor key metrics and action plans to optimize financial performance
• Continuously improve processes to identify issues and deliver optimal customer experience.
• Work with partners to develop salesforce training and materials and manages change.
• May support the sales team in development of client deals and related presentations.

Qualifications:

• Seasoned professional with a combination of education, experience and industry knowledge. Typically 5+ years of relevant experience and post-secondary degree in Business or a related field of study
• Basic SQL skills to be self sufficient in deriving insights from the portfolio will be considered a differentiator among applicants
• Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures
• In-depth retail and business banking environmental awareness / understanding.
• Building business cases - in-depth
• Researching market trends - in-depth
• Relationship management - in-depth
• Analytics and reporting - in-depth
• Product marketing - in-depth
• Financial Understanding - good/in-depth
• Verbal & written communication skills - In-depth / Expert.
• Analytical and problem solving skills - In-depth / Expert.
• Influence skills - In-depth / Expert.
• Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
• Able to manage ambiguity.
• Data driven decision making - In-depth / Expert.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.