ADMN O 18R - Business Application Analyst

Posting Title ADMN O 18R - Business Application Analyst Position Classification Administrative Officer R18 Union GEU Work Options Hybrid Location Multiple Locations, BC CA (Primary)Prince George, BC V2N4P7 CARichmond, BC V7C 4M9 CASurrey, BC V4P 1M5 CAVancouver, BC V6B 0N8 CAVictoria, BC V9B 6X2 CA Salary Range $64,123.59 - $72,674.35 annually Close Date 5/2/2024 Job Type Regular Full Time Temporary End Date 4/4/2025 Ministry/Organization BC Public Service -> Citizens' Services Ministry Branch / Division Real Estate Business Services/Real Property Division Job Summary A great opportunity to take the next step in your career The Real Property Division serves over 30,000 public servants in the BC Public Service and many more in the broader public sector. Our work includes facilities management, workplace design and management, and real estate services The Business Application Analyst serves as the primary point of contact for users seeking technical assistance and support within the Real Property Division (RPD) of Citizens Services. The Business Application Analyst, as part of the RPDs Service Desk Team, triages, diagnoses, and resolves technical issues promptly to minimize downtime and ensure the smooth operation of systems and services. Job Requirements: Diploma in business or public administration or program related area, and two (2) or more years relevant experience*. An equivalent combination of education and experience may be considered (e.g. No diploma and four (4) or more years of relevant experience*) Relevant experience* must include: Experience with end-user software troubleshooting, remote desktop assistance, and general technology support. Experience in end-user documentation, standard operating protocol documentation, and instruction videos and FAQ documents. Experience in working collaboratively with various partners on business process change projects. Experience with business applications including user support, data integrity, administrative functions, troubleshooting and user acceptance testing. Preference may be given for: Experience in using Jira Service Management. Experience supporting IM/IT projects with multiple interdependencies including major business transformations, strategic communications, and the oversight of system integrators. Provisio/Willingness Statement: Travel may be required when operational needs arise. Successful completion of security screening requirements of the BC Public Service, which may include a criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security screening checks as required by the ministry (Note: It is important that you read the job posting carefully to understand the specific security screening requirements pertaining to the position). For questions regarding this position, please contact Martine.Whittal@gov.bc.ca. About this Position: This is a temporary opportunity until April 4, 2025 Flexible work options are available; this position may be able to work from home a few days a week subject to an approved telework agreement. The position headquarters will be Victoria, Vancouver, Richmond, Surrey or Prince George An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens Services. To learn more about these B.C communities you can click on the Hello BC link here! Employees of the BC Public Service must be located in BC at the time of employment. Working for the BC Public Service: The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace. The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Mtis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact IndigenousApplicants@gov.bc.ca or 778-405-3452. The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities. For more information, please see What We Offer. How to Apply: Your application must clearly demonstrate how you meet the job requirements listed above. Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed. Resume: YES - A resume is required as part of your application, however, it may not be used for initial shortlisting purposes. Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying. Questionnaire: YES - You will need to complete a comprehensive questionnaire to demonstrate how you meet the job requirements. Include all relevant information about your educational accomplishments and employment history including job titles, start and end dates (month and year) of your employment, and how you obtained your relevant experience. The questionnaire will take approximately 60 minutes to complete. Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail BCPSA.Hiring.Centre@gov.bc.ca, before the stated closing time, and we will respond as soon as possible. Additional Information: A Criminal Record Check (CRC) will be required. Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting. Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition. Job Category Administrative Services