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This is your chance to shine!

  • To be discussed
  • 37.50 h - Full time

  • Permanent ,Telecommuting job

  • Day ,Evening ,Weekend

  • 1 position to fill as soon as possible

Benefits


Company Description

Alterfina is a fast-growing company reinventing alternative consumer financing.
Our mission: to offer credit solutions that are tailored, human, and responsible.

We aim to become the preferred alternative financing solution for Canadians by helping them navigate their immediate financial challenges while equipping them to develop healthy financial habits.

Our five core values—respect, integrity, empathy, innovation, and excellence—guide everything we do and help shape our culture.

Joining Alterfina means becoming part of a dynamic team where your role has a direct impact on the company’s success… and on the lives of our clients.

Purpose of the role

At Alterfina, things are moving fast !

and we’re looking for people who thrive on challenges!
As a rapidly growing company now firmly established in the Ontario market, we’re expanding our collections team with passionate, people-oriented professionals who want to make a real impact on the customer experience.

Are you bilingual, confident in your communication skills, and able to stay calm and solution-focused in challenging situations?
Do you enjoy negotiating, problem-solving, and working in a fast-paced environment where no two days are the same? We’d love to meet you!

As a Collections Agent, you will play a key role in managing overdue accounts and helping customers find realistic and sustainable payment solutions tailored to their situation.

Your day-to-day responsibilities will include:

  • Communicating with customers by phone (inbound and outbound), email, and SMS
  • Building professional, respectful, and human connections with customers
  • Assessing customers’ financial situations and repayment capacity
  • Negotiating realistic and sustainable payment arrangement
  • Clearly explaining account status, consequences, and next steps
  • Managing and prioritizing a daily queue of accounts
  • Maintaining detailed and accurate documentation of all interactions
  • Ensuring compliance with provincial regulations and internal policies
  • Supporting the preparation of legal documentation when required
  • Meeting established productivity and quality standards
  • Collaborating with a supportive team that values coaching and continuous improvement

You’re the right fit if you…

  • Are fully bilingual, both spoken and written
  • Hold a college diploma (DEC or equivalent)
  • Have a minimum of 2 years of experience in collections
  • Are recognized for your professionalism, communication skills, and empathy
  • Are confident in negotiation and objection handling
  • Are organized, autonomous, and able to manage multiple files simultaneously
  • Adapt quickly to changing situations and priorities
  • Have strong customer service skills
  • Build trust easily with clients
  • Enjoy working as part of a team
  • Are comfortable using financial software and digital tools

What we offer

  • A work environment that values autonomy and initiative
  • Hybrid work model: 3 days remote and 2 days in our beautiful Saint-Hubert office
  • A strong commitment to work-life balance (Concilivi certified)
  • Comprehensive group insurance (health, dental, vision) paid at 50% by the employer
  • Free access to telemedicine and an Employee & Family Assistance Program (EFAP)
  • Group RRSP with employer contribution
  • Competitive vacation package and 7 paid sick days
  • Employee recognition program celebrating years of service
  • Ongoing training and professional development opportunities
  • An active wellness committee with initiatives throughout the year

Ready to join a growing team?

If you’re looking for a dynamic, people-focused environment where your work truly makes a difference, we’d love to hear from you.

Apply today!

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

The use of the masculine form in this posting is intended solely to simplify the text.


Work environment

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Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.


Requirements

Level of education

Professional

Diploma

DEC

Completed

Work experience (years)

3-5 years

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced