Marketing Automation Specialist

Job Title: Marketing Automation Specialist
Location: Mississauga, Canada (Hybrid)

Who We Are

At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software.

To us, being visionary is more important than doing things the way they’ve always been done.

What’s in it for you?

The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun.

The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!

The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.

What You’ll Do

Development:

• Build personalized journeys in Pardot for Marketing through communication workflows, program logic, and testing with cross-functional stakeholders.

• Create timely and relevant communication flows aligning to customer/prospect interactions, needs and expectations across 1:1, Lifecycle, Product, and lead nurturing journeys.

• Use test-and-learn scenarios for new communication flows and strategies to increase customer engagement and retention.

• Leverage data segmentation for targeted customer communication strategy and gatekeep the number of touchpoints for customers and prospects.

• Craft compelling and conversion-driven email copy to enhance engagement across customer, partner and prospect touchpoints.

Data & Measurement:

• Ensure compliance with the email marketing program vis-à-vis CASL, CAN-SPAM, CCPA, GDPR, and any other laws pertaining to the countries in which SOTI does business.

• Monitor and analyze key performance indicators (KPIs) to measure the success of customer/prospect journey initiatives.

• Review, assess, and evaluate all programs for impact and optimization.

• Interpret customer/prospect data to identify journey triggers across lifecycle segments to aid in driving desired customer behaviors.

• Leverage segmentation approaches and brand personas to personalize journey communications.

• Prepare and present regular reports on customer journey performance and share insights and recommendations with stakeholders.

Operational Excellence:

• Provide functional support on the direction of the email marketing program, including email template design, dynamic email personalization, content strategy, mobile optimization, and coordination with other digital channels.

• Collaborate with the team to develop communication flows and execute personalized touchpoints.

• Analyze customer data to understand behavior and preferences to help progressively enhance customer journeys and experiences.

• Identify pain points and opportunities for improvement to develop CRM delivery and experience further.

• Drive acquisition and retention through ongoing iteration and optimization to create the best possible customer, partner or prospect experience.

Experience You’ll Bring

• Experience within an email marketing or marketing automation role; experience in SAAS is considered an asset.

• An undergraduate degree (or higher) in Technology, Marketing, or Business, or equivalent work experience.

• Experience using a CRM system such as Salesforce.

• Working knowledge of Salesforce to manage customer data and interactions.

• Expert knowledge of Marketing Automation platforms preferably with Pardot, and the ability to use it to improve customer experience.

• Experience with automating marketing communications, including 1:1, Lifecycle, Product, and Lead nurturing.

• Hands-on experience in developing and implementing customer lifecycle journeys.

• Some data analysis knowledge and the ability to use data to inform decision-making.

• Intermediate + user of Microsoft Power BI, Excel, PowerPoint, and other key Microsoft Office tools.

• Knowledge of driving customer journey mapping through customized visual flows and logic.

• Experience in project management and the ability to work in an agile environment.

• Must have knowledge of communication compliance best practices (CASL, PII, CAN-SPAM, GDPR).

• Strong problem-solving skills and the ability to use data to make informed recommendations.

• Working knowledge of HTML and CSS.

• Working knowledge of email marketing KPIs and marketing metrics.

• B2B experience is an asset.

• Strong communication skills (both written, and verbal).

• Pardot & Salesforce Certification is an asset.

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