Employee Monitoring Specialist - 85613

Est. Start Date: As soon as possible (must be trained and fully functional before March 15)

Duration: 12 months

Location (required): Downtown Toronto - Hybrid - In office Tuesdays & Wednesday & alternating Friday (2x a month)

Hourly Pay Range: $28/- to $37/- per hour

Job Summary

Global investigation sends alerts to this team.

They receive alerts and will look into “Customer Connect” and will action accordingly.

The Employee Monitoring Specialist will primarily support the Employee Monitoring Program by working alerts received from Global Investigations (GI) I on a daily, weekly, and monthly basis.

This Program monitors, identifies, and escalates potential instances where employees may be acting contrary to the bank's Code of Conduct or engaging in fraudulent activity.

Using established Guidelines, the contractor will review, assess, and document decisions for each alert, ensuring consistent, high quality rationale and timely escalation when required.

The role requires strong analytical skills, attention to detail, and the ability to work independently. The contractor may also be asked to support additional operational or analytical tasks within the team as needed.

Must Have Skills:

• 3+ yrs of similar work experience within banking industry
• Excellent organization, time management & communications skills
• Ability to quickly learn new systems
• Excel (intermediate)& Sharepoint
• Documentation/Accuracy: Able to write concise rationale on the findings
• Able to manage a queue & prioritize work

Nice to Have Skills:

• Customer Connect application
• Spotfire
• PowerBI
• Record handling confidentiality within Banking/FI
• AML, Fraud or conduct investigations