ServiceNow Systems Administrator

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

Due to growth with our ServiceNow platform, we have an exciting opportunity for a ServiceNow Developer to join our DPP  Knowledge Management Team and directly support the DPP Accounting & Assurance teams. The ServiceNow Developer will work with both the ITS ServiceNow team as well as the DPP Knowledge Management team supporting the ServiceNow projects as well as the Audit and Assurance portal and content updates.

• Manage the ServiceNow relationship with the Accounting & Assurance team and provide required support.
• Work in the office 3 days a week (Monday, Wednesday, Thursday), work remotely (home) rest of the week.
• Develop and extend existing functions in the ServiceNow – DPP forms based on requirements.
• Work closely with Audit KM Senior Manager to perform Audit SharePoint site updates and maintenance.
• Coordinate weekly update sets and move updates from the development environment to production.
• Work with internal teams to understand platform usage, feature requirements, workflows, and support updates and changes to the platform.
• Document, maintain, and update policies, procedures, and controls for the operations of the ServiceNow platform.
• Ensures operational integrity of workflows and configurations.
• Resolve basic incidents and fulfill routine service requests.
• Administrate the workflows on the software, implement new systems or add-ons.
• Commit to the continuous improvement, and learning development of ServiceNow best practices, tools, and technology.
• Other technology related task not ServiceNow related.

• Prior ServiceNow Platform administration and development experience.
• Certified ServiceNow System Administrator and/or Certified ServiceNow System Developer.
• SharePoint knowledge.
• Be professional, friendly, and articulate in your communication and troubleshooting skills.
• Eager to take on new tasks/responsibilities and has passion for customer experience, operational excellence, and continuous development.
• Prior experience developing custom applications in ServiceNow, leveraging scripted workflows, complex business rules, client-side/server-side scripting, custom UI pages, ACLs, custom widgets, custom reporting.
• Overarching understanding of ServiceNow Enterprise product suite.
• Hands-on experience in technical solution design, software specifications, conceptualization, and development.
• Flexibility to travel occasionally (within Canada).
• Flexibility to work after business hours when required.

This position requires written and oral fluency in English. The successful candidate may be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. The successful candidate may be required to create, interpret and/or apply policies, practices, laws and and/or regulations during the regular course of their employment.

Keys to your success

KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

This is a remote/hybrid position. #li-remote

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.