Service Coordinator - Mental Health and Addictions Coordinated Access

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Reporting to the Manager, Coordinated Access, the incumbent will work as a member of the professional team to provide the following:

• Triaging of new referrals to determine appropriate next referral management steps
• Standardized referral screening (primarily via telephone, occasionally via videoconference) including level of care assessment through a utilization management tool (the LOCUS) for addictions and mental health
• Matching clients to appropriate resources utilizing LOCUS results, service criteria, established standards, and clinical judgment
• Follow-up with individuals and referrers as required to ensure timely and appropriate system navigation
• Contribute to quality improvement initiatives to improve the services one-Link provides
• Other duties as assigned

• Bachelor’s degree from a social service/ healthcare program
• Regulated Healthcare Professional (Registered Nurse, Social Work, Occupational Therapy) preferred
• Member in good standing with respective regulatory body
• Minimum of 5 years recent experience providing clinical services within the addictions and mental health sector
• Broad knowledge within mental health, concurrent disorders, and addictions including withdrawal management
• Exceptional time management skills and attention to detail, including proven ability to follow complex processes, comfort with rapid change, and ease with providing a balance of efficiency and client-centeredness within brief clinical encounters
• Exceptional customer service skills, including timely response to inquiries and appropriate follow-up, following a commitment to exemplary patient experiences always
• Excellent interpersonal and communication skills with demonstrated ability to build positive relationships with internal and external stakeholders
• Demonstrated ability to work independently and as part of a multi-disciplinary team in a fast paced/high volume environment
• Advanced proficiency with Microsoft Office software applications
• Bilingual (French) and/or demonstrated fluency in a second language other than English is an asset
• Knowledge of the various service systems within the Mississauga Halton Region
• Knowledge of Meditech Expanse and/or Novari eReferral software an asset

Hours: Monday - Saturday - 7.5 hour shifts - 0800-1600, 1200-2000 (Hours subject to change based on operational requirements)

Salary: $39.512 to $51.763

Date Posted: December 8, 2025

Internal Applicants Due By: December 15, 2025

REF2995B

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.