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Benefits


We care about your health and your future:

  • Group Insurance - Employee and Family Assistance Program (PAEF) (after 3 months)
  • Group RRSP: Matching plan up to a maximum of 5% (as soon as you are hired)
  • Personal Leave - three (3) days/year - Product discounts
  • Vacation + working days paid during holiday closings (2 weeks)
  • On-site parking with electric charging stations

You want to help us continue to improve our business in a modern, safe, productive and inclusive workspace, we would like to meet you.

OPPORTUNITY : SENIOR CUSTOMER SERVICE AGENT

You are a dynamic person, who likes to perform various tasks and are a team player, this could be for you.

Reporting to the Customer Service Supervisor, the person will mainly assume the following tasks:

  • Ensure efficient customer service (email/phone)
    • Respond to price and inventory availability inquiries
    • Request transport/ freight costs
    • Correspond daily with customers and company representatives
  • Order entry in Oldcastle software system (M3)
    • Validate order entry accuracy in relation to purchase order (codes, prices, descriptions)
    • Verify agreements for exceptions
    • Calculate transport costs based on order
    • Ensure inventory availability and location site (sand)
  • Transportation/ logistics planning
    • Prepare necessary documents for shipment of goods
    • Calculate transport rates according to applicable charts
    • Track deliveries
  • Other related administrative tasks for customer service.


Work environment

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Requested skills

Skills required: 
Essential - Perfectly bilingual
Essential - Minimum of 2 years in a customer service department
Essential – Proficient in Microsoft Office (word/Excel) and Outlook
Asset- College Degree in Transportation Logistics and/or logistics experience
Asset- Experience in Retail market
Asset- Transportation of Dangerous Goods certificate
Asset- Knowledge of M3 software


Abilities: 

Customer oriented
Sense of organization and meticulous 
Dynamic and strong team spirit


Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.


Requirements

Level of education

College

Diploma

DEC

Completed

Work experience (years)

3-5 years

Written languages

Fr : Intermediate

En : Advanced

Spoken languages

Fr : Intermediate

En : Advanced