This recruiter is online.

This is your chance to shine!

Apply Now

Benefits


A pioneer in the development of solutions for the maintenance of outdoor surfaces, Techniseal has been the world leader in polymer sand for more than 30 years and a renowned manufacturer of products for cleaning and protecting concrete pavers. Established in 1984, it is now part of the Large Oldcastle Family, a multinational building materials company, with operations in Canada, the United States and Europe.

POSITION: CUSTOMER SERVICE AGENT

We are currently searching for a dynamic person who likes to take on new challenges and accomplish various tasks. We are looking for a team player to join our customer service department.

DESCRIPTION:

Reporting to the Customer Service Supervisor, the person will mainly assume the following tasks:

  • Ensure efficient customer service (email/phone) :
    • Respond to price and inventory availability inquiries ;
    • Request transport/ freight costs ;
    • Correspond daily with customers and company representatives ;
  • Order entry in an ERP system :
    • Validate order entry accuracy in relation to purchase order (codes, prices, descriptions) ;
    • Verify agreements for exceptions ;
    • Calculate transport costs based on order ;
    • Ensure inventory availability and location site (sand)
  • Transportation/ logistics planning :
    • Prepare necessary documents for shipment of goods ;
    • Calculate transport rates according to applicable charts ;
    • Track deliveries ;
  • Other related administrative tasks for customer service.


Work environment

Work environmentsTechniseal0
Work environmentsTechniseal1
Work environmentsTechniseal2
Work environmentsTechniseal3

Requested skills

Skills required:

Essential - Perfectly bilingual

Essential - 3 to 5 in a customer service department

Essential – Proficient with MS Office Suite

Essential - Knowledge of ERP system

Asset- Transportation/ logistics experience

Asset- Transportation of Dangerous Goods certificate

Abilities: 

Customer oriented

Sense of organization

Meticulous 

Dynamic

Strong team spirit

Ability to face short deadlines

Capacity to adapt and to learn


Requirements

Level of education

High school

Diploma

DES

Completed

Work experience (years)

3-5 years

Written languages

Fr : Advanced

En : Intermediate

Spoken languages

Fr : Advanced

En : Intermediate