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Groupe KOROK

Technical Advisor

2555 Alfred-Nobel, Drummondville,QC
  • To be discussed

  • 39.00 h - Full time

  • Permanent , Telecommuting job

  • Day

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Benefits

The food equipment market is facinating you. You want to make a difference in a dynamic team! This position is for you!

Position: Technical Advisor

Immediate Report: Director of Customer Satisfaction

Responsibilities:

  • Assist and reassure customers having problems with equipment (summary diagnosis);
  • Refer customers to service companies in their area;
  • Assign mandates (PO) to the various service companies for warranty work at our customers;
  • Follow up with service companies so that our customers are served as quickly as possible;
  • Technically assist service technicians in diagnosing the problem;
  • Determine the parts needed to solve the problem;
  • Raise recurring issues to supervisor;
  • Determine whether a case is covered by warranty or not and take action accordingly;
  • Document cases in the ticket system;

Who are we

The KOROK Group is a dynamic and growing private company located in Drummondville. The Group has three trademarks, Sipromac (vacuum food packaging), Hot Rocks (pizza ovens) and Fours Picard (bakery and rotisserie) have existed for more than 60 years. All our equipment is manufactured in our factory in Drummondville and enjoys a North American reputation in their respective markets.

Vision

Our vision is to become the most innovative manufacturing company in Canada. We will become a Quebec flagship by developing new technologies and new products.

Values

The KOROK Group is looking for candidates who adhere to the values ​​that drive our employees. Don't be surprised, you'll meet bold people who aren't afraid to take risks. Driven by self-confidence, an entrepreneurial spirit and self-transcendence, everyone carries out their projects with freedom and autonomy.

The KOROK Group is a company for you if…

  • You have an entrepreneurial spirit and are not afraid to get involved in your projects;
  • You want to join a growing, successful company with a lot of ambition where innovation is valued;
  • You want to evoluate in a company that is human and listens to its employees;
  • You have a taste for a modern atmosphere with captivating challenges.

Does the environment described above suit you? If the answer is yes, then join the team!

Work environment

Work environmentsGroupe KOROK0
Work environmentsGroupe KOROK1
Work environmentsGroupe KOROK2
Work environmentsGroupe KOROK3

Requested skills

Prerequisites and training:
  • 2 to 5 years of experience in a similar position;
  • French/English bilingualism: spoken & written, intermediate level;
  • Experience in the manufacturing industry (an asset);
  • Experience with an ERP system will be considered an asset (Genius);
  • Good computer skills (Microsoft Office).

Skills :
  • Ability to manage priorities and meet deadlines;
  • Ability to manage several cases at the same time with efficiency;
  • Communicate in a clear, concise and respectful manner;
  • Rigor / Autonomy / Initiative;
  • Customer experience oriented;

Requirements

Level of education

None

Diploma

None

Work experience (years)

3-5 years

Written languages

Fr : Advanced

En : Intermediate

Spoken languages

Fr : Advanced

En : Intermediate

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