Description
Job Summary:
The Staff Manager Position is a bilingual position (french and English) to support our staff at the Kiosk level. It is a positon that you can work from home, support our staff via phone and online. You will be an expert in creating world-class customer service. You will be responsible for engaging and connecting with our staff, sharing top-quality product education, and speaking with knowledge about the Vendors. You will help our Operations team with scheduling and day to day reporting/operation/customer service duties.
This is what our AD says for our staffing recruitment so you can see what we do;
We are hiring Full Time and Part-Time Customer Service Representatives as well as some limited contract positions(2 weeks) on occasion.
Key Responsibilities of the Job
· Interact with customers to ensure a great customer experience in a manner that values their time.
· Move dynamically on the floor to continuously engage with customers and attend to customers needs
· Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to Company /Vendor standards.
· Use Vendors technology to support kiosk operations and provide positive experiences.
· Perform cleaning tasks as needed throughout the shift to maintain the Kiosk image.
· Willing to work a flexible schedule including days, evenings, weekends, and holidays.
· Willing to move boxes weighing up to 15 lbs or less(when needed)
· Willing to work as part of a team and/or work independently.
Key Skills and Core Values You Can Bring:
· Customer Experience: Enjoys working and connecting with, understanding, and helping people.
· Personal Responsibility: Accepts responsibility/accountability for actions;
· Is dependable.
· Self-Awareness: Is aware of how words or actions may be perceived by or affect others
· Collaboration and Teamwork: Works productively with others to achieve goals; seeks diverse perspectives.
· Enthusiasm: Is enthusiastic about one’s own work; looks for ways to make work fun and engaging
