Description
The Opportunity
Responsible for overseeing shop or field operations ensuring that the flow of work continues through the shop and field.
Assists technicians, parts representatives and customers to troubleshoot machines and arranges technical support.
The Role
- Responsible for coaching, mentoring, scheduling, monitoring attendance, conflict resolution, learning and development for a team of employees
- Oversee the day to day running of the shop and keep the flow of work constant
- Ensure that the time cards are correct, up to date, and the description of what the employee accomplished reflects the job assigned
- Answer any questions and assist technicians with troubleshooting
- Organize and schedule labour in the workshop or field
- Train apprentices in proper work procedures
- Verify the level of quality on completed projects by the technicians
- Create quotes for the repairs needed
- Ensure that warranties are researched to determine if the Manufacturer still has responsibility
- Ensure that Pre-Delivery Inspections are completed
- Foster a workplace culture of safety, with appropriate leadership
- Continually promote health and safety awareness with instruction, information, training and supervision to ensure the safe performance of employees
- Ensure that the technicians are wearing and using the appropriate Personal Protective Equipment
The Candidate
Education: Trade certification or Journeyman Red Seal
Work Experience: 3-4 years
Knowledge: Solid written and verbal communication skills; proven ability to work with customers, exceptional customer service; demonstrated mechanical aptitude, analysis and problem solving skills
The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
- Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
- Company matched pension plan
- Award-Winning Health and Wellness Program.
By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.
As a condition of employment, final candidates will be subject to pre-screening.
