Service Counter Clerk

Department mission

Responsibilities and goals associated with the position

The incumbent carries out the following main activities:

• Handles customer inquiries, ensuring that responses are accurate by using the tools at their disposal or by taking the necessary steps with the departments concerned.
• Ensures that the required service is provided in accordance with the agreements negotiated with the departments.
• Receives, handles, and follows up on customer requests, complaints, comments, suggestions, and claims.
• Collects and processes multiple forms of payment, as well as reconciliation of the cash register and statements.
• Ensures that they are knowledgeable about the information required for their job and that customer information documents are made available.
• Submits or forwards, when required, permits and certificates already issued by Urban Planning or the Public Security & Inspection department.
• Uses various devices and systems as needed to perform certain job-related tasks.
• Enters the required information into the software program in use.
• Acts as a commissioner of oath.
• Performs all other related duties.