Description
Our team at Victoriaville & Co is looking for a bilingual Customer Service Agent for a permanent position.
Job description
Under the responsibility of the Customer Service Supervisor, the Agent’s main responsibilities are to:
- Respond to clients' requests and questions in both official languages, English and French (most of the calls and emails received are from unilingual English-speaking clients located in English Canada);
- Take customer orders via phone or website and enter them into the system.
- Ensure adequate follow-up with the team and clients via phone or in writing
- Ensure customer satisfaction by providing courteous, respectful and efficient service.
- Follow up with the clientele and find solutions when there are feedback, complaints, or others.
- Must work 1 weekend out of 3.
- Any other related tasks.
Why work at Victoriaville & Co?
We believe that humans are our strength, which is why the professional development of our people is paramount. Moreover, continuous training is an integral part of our HR practices.
4th generation family business that cares about the well-being of its employees, it’s not every day you will see a president so involved with his group.
A local company that radiates internationally and constantly in search of novelty to ensure its growth.
Victoriaville & Co is an important player in its community. We are involved in several organizations in the region such as: the Fondation À Notre Santé (HDA), the Claretain College Foundation, the Créneau Connect Bois, the Junior Major Hockey Club Tigres de Victoriaville, and many others!
Qualifications
Schooling and accreditations:
- DEP in secretarial or customer service, OR DEC in administrative techniques, or any other combination of education and experience deemed relevant.
Type of experience required:
- 1 to 2 years of experience within a customer service department in a similar position. We will show you the rest!
Specific skills:
- Bilingual in French and English, both orally and in writing (most calls and emails received are from unilingual Anglophone clients located in English Canada)
- Computer skills and with the Windows and Office 365 environment
- Excellent ability to handle multiple tasks at once
- Strong communication skills and concern for offering quality customer service
- Team oriented
- Experience using ERP systems (knowledge of SAP is an asset, but we offer in-house training)
What are we offering?
- Group insurance for medical and paramedical expenses
- RRSP with employer participation
- $150 per year for physical activities or sports equipment
- Reimbursement of training and development costs
- Online store
- Social activities and several wellness actions by the employer
- Employer recognition plan
- Employee Assistance Program
- Job security
- And much more!
This position is located in Victoriaville, QC. The agent will have to serve Canada, in both English and French.
Please kindly submit a bilingual resume!
