Dispatcher

As a member of Athos Funeral Services, Urgel Bourgie has been supporting families for over 100 years by providing memorial services with respect, compassion, and excellence. Every call matters. Behind every conversation is a family relying on our professionalism, responsiveness, and compassionate approach.

To ensure the continuity of our 24/7 operations, we are currently seeking a Dispatcher to join our team.

Do you have experience in a call centre, customer service, dispatching, or an emergency communications centre? Do you thrive in fast-paced environments where every call is important? We'd love to hear from you!

Why Join Our Team?

• Permanent full-time position with a stable schedule;
• A vital role at the heart of the operations of a well-established organization;
• A collaborative team and a supportive, people-focused work environment;
• Comprehensive training provided upon hire;
• The opportunity to leverage your experience in customer service, call centres, or dispatching in a role where every interaction makes a meaningful difference for families.

Your Role

Based at our Head Office, you will play a central role in our daily operations. You will serve as a primary point of contact for many families and partners while ensuring seamless coordination with our field teams.

Key Responsibilities

• Answer incoming calls professionally, compassionately, and efficiently;
• Receive death notifications and collect all essential information;
• Promptly relay information to Funeral Directors to ensure timely service;
• Route calls to the appropriate departments or team members;
• Provide information regarding ongoing funeral services;
• Coordinate transportation services and dispatch Funeral Directors, Drivers, and Pallbearers based on operational requirements;
• Update obituary notices on the company website;
• Perform various administrative and clerical duties;
• Collaborate with multiple departments to ensure smooth daily operations;
• Perform any other related duties as assigned.

Desired Profile

This position is particularly well suited for candidates with experience in:

• Call centres;
• Customer service;
• Emergency communications centres (911, ambulance, fire, police, or other emergency dispatch services);
• Dispatching or operations coordination;
• Monitoring services;
• Roadside assistance;
• Transportation and logistics;
• Administrative support.

We are looking for someone recognized for:

• Outstanding customer service skills;
• Remaining calm and composed under pressure;
• The ability to manage multiple calls and competing priorities simultaneously;
• Strong organizational skills and the ability to work efficiently;
• Sound judgment and decision-making abilities;
• Independence, resourcefulness, and a strong team-oriented mindset;
• Empathy and professionalism.

Qualifications

• High School Diploma (DES) or equivalent;
• Bilingualism required (French and English);
• Strong knowledge of the Greater Montréal area and surrounding regions;
• Excellent computer skills;
• Experience in a call centre, dispatch, coordination, or any environment requiring the simultaneous management of multiple calls (strong asset);
• Knowledge of the funeral services industry (asset).

Working Conditions

• Permanent full-time position;
• 40-hour work week;
• Hourly rate of $27.77, in accordance with the collective agreement;
• Comprehensive training and onboarding provided upon hire.