Referral Specialist (Patient Journey)

Transform experiences. Transform care.

The University Health Network, where “above all else the needs of patients come first”, encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, and the Michener Institute of Education at UHN. As Canada’s largest research and teaching hospital, UHN brings together over 16,000 employees, 1,200 physicians, 8,000+ students, and countless volunteers. UHN is a caring, creative place where amazing people are making a meaningful impact every day.

The Connected Care team is focused on transforming how care is delivered and experienced across the health system. We are known for implementing scalable, sustainable solutions to complex health challenges. Our work brings together policy makers, clinicians, researchers, digital health experts, funders, partners, and patients to design models of care that are equitable, human-centered, and effective. We bridge gaps between sectors and organizations to ensure smoother transitions, shared learnings, and consistent, high-quality experiences for patients and providers.

Connected Care continues to look ahead, identifying where healthcare needs to go and enabling the structures that make this possible - governance, data foundations, design processes, and front‑line operations that support coordinated and meaningful change.

The Referral Specialist (Patient Journey) plays a pivotal role within UHN’s outpatient environment, serving as a first point of contact for referrals into UHN and helping establish a strong first impression of our commitment to timely, coordinated, and patient-centred care.

The primary responsibility of this role is to ensure that referrals are received, reviewed, recorded, and routed efficiently, accurately, and compassionately using Ocean eReferral and Epic. The Referral Specialist works closely with clinical and operational partners to support smooth and reliable transitions from referral to care. The role has a cross-program perspective and contributes to improving service excellence, consistency, and data quality, while supporting staff and care teams.

Principal Responsibilities Include:

Service Excellence

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.