Claims agent

Under the direction of the QSF Director, you are the claims expert: from the very first call to the final closure of the file, nothing escapes you! A strategic role where precision and organizational skills make all the difference!
Your mission? Investigate, gather key documents, and deliver a complete file to the manager.
Ready to take on the challenge? Join a dynamic and passionate team!

• Handle daily claims processing;
• Follow up on emails, attach documents to orders, respond to clients and drivers;
• Open claim files, document, track, and ensure completion;
• Process & analyze manufacturer claims;
• Investigate events;
• Complete control sheets & monitor damage reports;
• Produce various reports (weekly, monthly, annual);
• Share information and communications about claims across terminals using our screens;
• Stay alert to workplace safety;
• Participate in various projects as needed;
• Perform all clerical tasks;
• Any other related duties.

• Bilingual (French & English, spoken and written)
• Knowledge of M365 (Excel, Word, Outlook, etc.)
• Customer service experience
• Experience in the transportation sector (asset)
• Experience using Magnus TMS (asset)
• Analytical mindset and good judgment
• Polite and courteous with clients and colleagues
• Promote a positive and professional image of the company
• Autonomy and resourcefulness
• Commitment to continuous improvement
• Open-minded and solution-oriented

• Group insurance; EAP; RRSP; 10 paid sick days annually; 3 personal days;
• On-site parking
• Company-organized social activities
• Competitive salary
• Full-time; permanent; Monday-Friday; 40 hours/week; 8 AM-5 PM
• On-site 

At Transport Laberge, we value diversity and are committed to employment equity. We believe in an environment where everyone is treated with respect and has equal opportunities to succeed.
We strive to ensure fair recruitment practices, advancement opportunities based on merit, and an inclusive, respectful workplace for all. We encourage applications from individuals in designated groups, including Indigenous peoples, racialized persons, persons with disabilities, gender-marginalized individuals, and the 2ELGBTQIA+ community.