Description
The JLD-Laguë / Transdiff Group, authorized John Deere and Peterbilt dealers, is recognized as a leader in equipment sales (new and used) and service. You will have the opportunity to work in a pleasant and motivating environment, with plenty of challenges to take on! We have been in business for over 60 years, thanks to the skill and motivation of our 700 employees in our 26 branches across Eastern Canada. The company has experienced strong growth, particularly over the past five years. It is undoubtedly thanks to our experienced and passionate customer service team that the company continues to earn the trust of its customers.
We are currently looking for an IT support technician to support our expansion and provide a solid technical foundation for our IT team.
What you will do:
Communicate by phone or in person with internal customers experiencing IT difficulties to ensure outstanding customer service;
Provide advice to users to resolve their issues;
Collect and analyze data to resolve reported issues;
Document each intervention to facilitate subsequent teamwork;
Document internal processes and internal knowledge base (KB) articles;
Ensure the installation and configuration of devices and software used by users;
What we offer you:
The opportunity to work remotely after your training and onboarding period, allowing you to enjoy an even more flexible work-life balance!
Group insurance after only 3 months of seniority, including a dental plan for peace of mind.
Access to virtual medicine, fully covered by the employer, to consult a healthcare professional quickly, wherever you are.
An RRSP with employer contributions, after 3 months on the job, to help you build your future with confidence.
An employee and family assistance program for comprehensive mental, financial, or family support.
Exclusive corporate discounts for you and your family to enjoy tangible benefits every day!
What we are looking for in you:
Vocational diploma or associate's degree in computer science;
2-5 years of relevant experience;
Excellent customer service skills;
Ability to work in a team;
Problem-solving skills;
Rigorous and committed to a job well done;
Proficiency in Microsoft Office 365, SharePoint Online, Teams, Microsoft Entra, Intune;
Good knowledge of Microsoft Windows 11 operating systems;
Good knowledge of hardware and networking;
Demonstrate autonomy, curiosity, and proactivity.
Fluency in French and English, both spoken and written;
Hybrid, on-site in Quebec City once a week, on-site during visits, teleworking.
Must have a car and a valid driver's license.
Must be able to travel to our branches (Quebec City region, Saguenay/Lac St-Jean, Beauce/Appalaches, Bas St-Laurent).
Join a young and dynamic team where you will have the opportunity to grow through our 26 branches and build a career in Quebec.
So, are you ready to join us on this adventure? We can't wait to find out what we can offer you and what you can bring to our EXTRAORDINARY team!
