Description
Tu recherches des défis hors Normes pour ton emploi et pour ta carrière? C'est ici que ça se passe !
TransDiff JDH, concessionnaire Peterbilt, fondée en 1976, est un leader du monde des camions. Avec près de 50 ans d’expertise, plus de 225 employés, 55 baies de réparation et 6 succursales à travers le Québec. Tu auras l’opportunité de relever des défis passionnants, d'innover pour nos clients, et de contribuer à des projets qui font rouler l’économie. Envie de rejoindre une équipe dynamique, de booster ton parcours professionnel avec une Carrière Hors Normes dans un environnement où le fun et la croissance vont de pair? Continue ta lecture et découvre ce qui t'attend !
What you will do:
- Respond quickly to transferred calls and handle as many calls as possible with accuracy and rigor.
- Maximize the customer experience for all customers in all branches by maintaining a positive and professional attitude.
- Qualify customer requests and ensure their needs are met by offering a range of suitable options.
- Manage customer expectations by providing clear information on availability, delivery times, prices, and alternatives.
- Suggest and sell complementary products to maximize sales per invoice.
- Follow up on open invoices and ensure that invoices are opened at the customer's home branch.
- Contribute to optimal inventory management.
- Select the right order types and suppliers.
- Check the system daily for backorders.
- Prioritize the use of OPC to simplify and optimize orders.
- Apply loyalty discounts when applicable.
- Ensure smooth communication with OSS and/or parts clerks.
WHAT WE OFFER:
- 5 paid days off per year, we have a lot of fun at work, but we know you have family obligations too.
- Group insurance to give you peace of mind. Plus, a dental plan and virtual medicine are part of the package!
- RRSP with employer contribution, so you can build your future while benefiting from the company's support,
- Ongoing training with sessions given by our in-house trainer as well as leading manufacturers to keep you up to date with what's new;
- Adaptable working hours - we know how important it is to work in harmony with family life.
- Recognition and appreciation, we offer that too! It's always nice to get a pat on the back... we know.
What we are looking for in you:
At least 5 years of experience as a parts clerk
A passion for customer service
Excellent computer skills
Strong communication skills
Rigorous, autonomous, and a team player
Strong organizational skills and ability to coordinate multiple requests simultaneously
High capacity and efficiency in finding all types of parts for all types of equipment
Minimum knowledge of truck mechanics
Post-secondary diploma, an asset
Bilingualism (French and English), an asset
So, are you ready to join us on this adventure? We can't wait to find out what we can bring you, and what you can bring to our Out of the Ordinary team!
