Inside sales

Help build the future of smarter, more sustainable agriculture !

Join Ro-Main, a Quebec-based agricultural technology leader for over 25 years, where innovation, teamwork, and meaningful impact drive everything we do for producers worldwide.

As a Global Inside Sales & Customer Care Specialist, you will play a pivotal role at the intersection of customer success and global business growth. Your responsiveness, precision, and commercial mindset will directly influence sales performance and long-term customer loyalty.

Conception Ro-Main is a family business that has been operating for over 25 years on the south shore of Quebec City, more specifically in Saint-Lambert-de-Lauzon. Thanks to our talented team, whether in the research and development (R&D) department, technical service, or manufacturing operations, we are constantly innovating as a major partner in the agricultural industry to offer producers around the world sustainable solutions that have a real impact on their well-being.

Your Impact

Deliver Exceptional Customer Experience

• Serve as the first point of contact for global customers and distributors.
• Handle daily inquiries with urgency, accuracy, and professionalism.
• Ensure customers feel supported before, during, and after the sale.
• Anticipate needs and follow up proactively to enhance satisfaction.

Drive Sales Through Customer Centricity

• Convert inbound inquiries into qualified opportunities.
• Prepare compelling and technically accurate quotes and proposals.
• Build lasting relationships with small and mid-sized customers.
• Identify upsell and cross-sell opportunities that add true value.

Accelerate Sales Team Success

• Collaborate closely with the field sales team to manage accounts and demos.
• Coordinate with logistics, technical support, and finance to ensure smooth execution.
• Keep CRM and ERP systems updated with accurate data for better forecasting.
• Support marketing campaigns, trade show follow-ups, and lead conversions.

What You Bring

• Fluency in English and French (written and spoken).
• Spanish is an asset, but not a requirement.
• 3+ years of experience in inside sales, customer service, or client-facing B2B roles (agri-tech, manufacturing, or industrial sectors preferred).
• Proven ability to manage quotes and convert inquiries into sales.
• Proficiency with CRM/ERP systems (Salesforce, Odoo, SAP…) and Microsoft 365.
• Strong communication, follow-up, and multitasking skills.
• Customer-first mindset, ownership mentality, and commercial instinct.
• Experience in agriculture or livestock is an advantage, but curiosity and willingness to learn are equally valued.
• Occasional travel for trade shows, customer visits, or distributor meetings.

Why You’ll Love This Role

• Join a dynamic, innovative, and entrepreneurial ag-tech team.
• Gain international exposure with customers and distributors worldwide.
• Directly contribute to global growth and customer success.
• Competitive compensation with performance-based incentives.
• Training, development, and career advancement opportunities.

Benefits

• 100% remote or hybrid, depending on your preference.
• Group insurance program with partial employer contribution.
• Employer-sponsored RRSP–DPSP plan.
• 40 hours of annual sick leave.
• Company-provided cell phone.

Join the Ro-Main team and help shape the future of global agriculture!