Technical Specialist, Interfaces

Enabling Healthcare Across Networks of Central East (ENHANCE) Ontario (also referred to here as “EO”) is a not-for-profit corporate entity which will provide centralized IT services to its seven (7) member hospitals (Campbellford Memorial Hospital, Haliburton Highlands Health Services, Lakeridge health, Northumberland Hills Hospital, Peterborough Regional Health Centre, Ross Memorial Hospital, and Scarborough Health Network) to manage and operate a set of shared digital assets. This will enable its 7 member hospitals across 14 sites to deliver high quality and safe patient care using the shared Epic Clinical Information System (“CIS”) to over 1.5 million patients residing in both rural and urban communities located in the Central East region of Ontario.

Job Description:

The Technical Specialist is responsible for the design, development, and support of healthcare system interfaces and integrations. This role focuses on building, updating, and maintaining data exchange solutions using the Cloverleaf interface engine in conjunction with Epic Bridges and third-party applications. The Specialist will play a key role in ensuring seamless, reliable data flow across clinical and administrative systems to support patient care and organizational needs. Reporting to the Interface and Third-Party Application Manager, the Technical Specialist collaborates closely with Epic support teams, infrastructure teams, and subject matter experts (SMEs) from various applications to deliver robust integration solutions.

• Interface Development: Design, configure, and implement integration solutions using Cloverleaf, Epic Bridges, and other healthcare integration tools.
• System Monitoring: Monitor, maintain, and support production interfaces to ensure system reliability and performance.
• Issue Resolution: Troubleshoot, diagnose, and resolve integration issues during both production operations and testing activities.
• Change Coordination: Collaborate with infrastructure and technical teams to plan, schedule, and coordinate system or network changes.
• Stakeholder Engagement: Work closely with application teams, SMEs, and internal/external stakeholders to align integration solutions with business and clinical needs.
• Performance Optimization: Proactively analyze and implement solutions to improve interface efficiency and reduce errors.
• Documentation: Create and maintain technical documentation, workflows, and interface specifications for ongoing support and knowledge transfer.
• Testing & Validation: Participate in integration testing, validation, and go-live support for new or upgraded applications.
• Design Participation: Contribute to clinical and technical design sessions by providing interface expertise and recommendations.
• On-Call Support: Participate in a rotational on-call schedule to provide timely support for urgent issues.
• Compliance: Ensure all integration work adheres to organizational privacy, security, and data governance standards.
  

• Education: University degree in Computer Science, Health Informatics, Information Technology, or related field, or equivalent combination of education and experience.
• Experience: 3-5 years of experience in interface design, development, or management, with a strong understanding of HL7 standards.
• Technical Skills:
  • Hands-on experience with interface engines; Cloverleaf preferred.
  • Experience with Epic Bridges (certification considered an asset).
  • Knowledge of EMRs and how data is exchanged between healthcare applications.
  • Familiarity with hospital network/system architecture and TCP/IP protocols.
  • Proficiency with Microsoft Office Suite, Project, and SharePoint (or similar tools).
• Problem-Solving: Strong analytical and debugging skills with the ability to identify root causes and determine next steps.
• Communication Skills: Excellent written, verbal, and interpersonal communication skills with the ability to explain technical concepts clearly.
• Organizational Skills: Ability to coordinate activities across multiple stakeholders and manage competing priorities.
• Preferred: Experience with HL7/FHIR interfaces, understanding of healthcare workflows, and prior experience in a hospital IT environment.

• Problem-Solving & Innovation: Ability to analyze complex issues and deliver creative integration solutions that improve outcomes.
• Workflow Understanding: Strong grasp of healthcare and technical workflows, including interdependencies between systems.
• Critical Thinking: Structured approach to troubleshooting and identifying root causes.
• Attention to Detail: High accuracy and focus when designing, documenting, and maintaining interfaces.
• Self-Motivation: Ability to work independently with minimal supervision while maintaining accountability.
• Time Management: Ability to prioritize and execute tasks effectively in a fast-paced, high-pressure environment.
• Communication: Strong ability to share information clearly with both technical and non-technical stakeholders.
• Collaboration: Team-oriented mindset, able to work effectively with internal and external partners.
• Adaptability: Resilient and reliable under pressure, with the capacity to learn new systems, tools, and processes quickly.
• Customer-Focused: Commitment to supporting healthcare professionals and staff with minimal disruption to clinical care.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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