Description
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Express Script Canada is looking for Customer Service Representative to work within our inbound Provider Call Centre. The ideal candidate must be able to work up to 35 hours per week and be flexible working afternoons and evenings, as well as occasional weekends and holidays.
The Provider Call Centre is the main venue for communication between providers, clients and members and Express Script Canada regarding day-to-day claims adjudication queries and coverage inquiries. The Customer Service Representatives reflect Express Script Canada’s commitment to accessibility and responsiveness to all callers who require support-. This position is instrumental in meeting contractual objectives and service levels.
Key Responsibilities:
Respond to inbound calls from a variety of Health Care Providers
Respond to inquiries regarding eligibility of health care benefits (Dental, Pharmacy, Medical Supplies and Equipment, Extended Health, Vision Care and Mental Health Counselling) and claim inquiries to providers, members and clients
Identify and assess the caller’s needs to provide resolution
Provide accurate, and complete information in a prompt and professional manner
Provide technical support where required to assist providers with electronic claims submissions
Collaborate with other internal teams & departments
Communicate effectively and efficiently
Provide a world-class customer service experience with every interaction
Other duties as assigned
Please note this role requires flexible availability and may include weekend shifts. The Call Centre hours are Monday to Friday, 6:30am to midnight and weekends and holidays, 8:00am to midnight.
Qualifications:
A minimum of 1 year of prior experience in a call center or customer service role
Excellent verbal and written communication skills
Strong interpersonal skills with the ability to work independently and within a team environment
Problem-solving skills
Flexibility in working days, evenings and holidays
Skilled in MS Office (Word, Excel, Outlook), along with strong keyboarding skills
Bilingualism, English and French, is an asset.
NOTE: Internal posting will be closed on Nov 4, 2025.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
