Senior Manager, Technical Services

Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders, for our leading edge work on Communities of Inclusion, Inclusion Calendar, Health Equity Certificate Program and much more. We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 and 2024! Learn more at shn.ca

Job Description:

Position Overview:

Scarborough Health Network is hiring a Senior Manager, Technical Services to lead the teams and systems that keep a complex, multi-site hospital environment running 24/7.

This role sits at the intersection of people leadership, infrastructure reliability, and enterprise delivery. You’ll lead highly skilled technical teams, oversee critical hospital systems and vendor relationships, and help translate digital strategy into stable, secure, and scalable operations. The work directly impacts patient care, staff productivity, and organizational resilience.

Responsibilities:

Leadership and Team Performance

• Lead and develop a team of technical staff across multiple hospital sites, including team leads and specialists
• Set clear goals, performance expectations, and accountability measures
• Recruit, retain, and develop high-performing technical talent
• Coach and mentor leaders and senior specialists to build long-term capability and succession
• Work closely with the Director, Digital Health and AI and VP/CIO on strategy execution and prioritization
• Support and operationalize enterprise governance structures such as the Change Advisory Board (CAB) and Architecture Standards Review Board (ASRB)
• Monitor service performance, workload balance, and team wellbeing in a high-demand environment

Technical Operations, Delivery, and Governance

• Oversee the reliability and support of hospital applications and core infrastructure services
• Manage relationships with third-party vendors and support contracts
• Ensure mission-critical clinical and non-clinical systems remain secure, stable, and supportable
• Lead planning for current and future infrastructure needs across multiple sites
• Oversee infrastructure upgrades, patching, and security posture in alignment with cyber policy
• Guide hardware and software procurement to ensure compliance with organizational standards
• Manage operating and capital budgets tied to technical services and project delivery
• Identify delivery risks, constraints, and system dependencies and put mitigation strategies in place
• Partner with internal stakeholders, regional health partners, and external vendors on delivery plans
• Ensure all technical initiatives meet SHN architecture, security, and change standards

Requirements:

• Undergraduate Degree in Computer Science, Information Security or equivalent
• Masters Degree in Computer Science, Information Security or equivalent
• Certification in CISP, ITIL Foundation, PMP preferred
• 5+ years experience in a healthcare related organization
• 5+ years experience in IT service management and service delivery
• 5+ years experience in a leadership role
• Experience in leading enterprise-wide technology transformation initiatives

This opportunity is posted to support the recruitment of an existing vacant position.

Accommodation and Diversity Statement:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.

We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.

We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

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