Systems Administrator - Scheduling & Workforce Optimization - Temporary Full-time 2024-7785

Summary of Duties

• ESP Support Users
  • Responsible for providing ESP users with ongoing support to address any ESP system queries and/or scheduling procedures
  • Serves as a resource to users of the system providing information training and problem solving services.
• ESP information management
  • Supports and maintains the data integrity of the Kronos ESP scheduling and timekeeping system.
  • Configures and runs scheduled and ad hoc informational and analytical reports for users of the system.
• Works collaboratively with the Central Staffing Office and Inter-professional Practice to design, develop and deliver standardized reporting across organization including internal schedule processing, process compliance report card and key performance indicators.
• Monitors reporting schedule to ensure timeliness of reporting.
• Maintenance of scheduling system including correspondence schedule coverage schedule changes timekeeping maintenance and other miscellaneous activities as needed.
• Performs audits of schedules to ensure hours shifts align with employment status.
• Addresses timekeeping discrepancies within Kronos ESP.
• Addresses timekeeping discrepancies within UKG Pro Workforce Management (formerly UKG Dimensions).  
• Maintenance  and updating of master schedules.

Qualifications/Skills

• Bachelor degree in Business Administration, Healthcare, or other related field.
• Three years’ experience working in healthcare and previous experience scheduling healthcare staff preferred.
• Excellent verbal, listening, and written communication skills.
• Excellent organizational skills and ability to handle multiple priorities simultaneously.
• Ability to think independently and demonstrate good problem-solving skills.
• Ability to work in a team environment and to collaborate with a variety of individuals in a positive manner.
• Experience working with or knowledge of collective agreements an asset.
• Experience working with Kronos Workforce ESP an asset.
• Experience with transitioning from one software system to another considered an asset.
• Experience working with or knowledge of software integration and APIs an asset.