Information Desk Clerk (SJR)- SJR Telecommunications- Regular Full-time 2025-13324

Summary

At Sunnybrook Health Sciences Centre, the Telecommunications Department plays a crucial role in ensuring effective communication within Sunnybrook. The Information desk clerk serves as a vital point of contact during emergency occurrences, and play a pivotal role in connecting patients, and families.

What can I expect in this role?

In this role, you will be responsible for receiving, monitoring and assessing incoming calls, and take or expedite the required action in accordance with service procedures.

Summary of Duties:

• Maintain a professional and courteous demeanor while answering calls
• Demonstrate knowledge and understanding of hospital information systems.
• Have the ability to operate various computerized communication consoles and associated equipment to receive, assess, and relay information to clinical teams and internal leaders
• Ability to operate all equipment in the department proficiently (e- mail, web-based applications) switchboard, locating phone console, pagers, SMS notifications, Encrypted Messaging, PA paging system.
• Constantly review events and adjust priorities based on incoming information.
• Assist with wayfinding and patient inquiry
• Must adhere to strict security and confidentiality protocols.
• Ability to hear/listen and readily relay information accurately while operating various methods of equipment
• Demonstrate commitment to core values of inclusion, teamwork, compassion, innovation.

Qualifications/Skills:

• Minimum Grade 12 or an approved equivalent combination of education, training and experience
• Post Secondary Education in Emergency Telecommunications or Public Safety Communications preferred.
• Knowledge of medical terminology is an asset.
• Typing competency of 40 WPM
• knowledge of Microsoft Office, Word and Excel (preferred)
• Ability to work in a high-stress environment.
• Ability to demonstrate active listening skills.
• Superior organizational and communication skills to deliver information in an accurate and concise manner both verbal and written