UX Designer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Sun Life Financial is looking for a UX Designer to join our Experience Design (XD) team. You will work with agile teams, collaborate with product owners, engineers, other experience design professionals as well as key partners across our business to deliver meaningful, data-driven design solutions that enhance our digital product offerings.

What will you do?

• Create best-in class digital product experiences based on client, business and technical inputs creating desirable and consistent journeys for users across multiple platforms, devices and channels.
• Develop new concepts, storyboards, screen flows, and interactive prototypes to clearly articulate solutions.
• Collaborate with UX writers, UX designers, journey designers and researchers to refine design concepts.
• Conduct concept and usability testing to iteratively validate and improve design solutions and ensure usability standards are met.
• Analyze user data and research findings to inform and validate design decisions.
• Conduct market scans to identify trends and best practices in digital product design.
• Actively collaborate as part of a cross-functional agile team to ensure designs are feasible and implemented accurately.
• Assist in monitoring user experience metrics and analytics relevant to the team’s work.

What do you need to succeed?

• 2-5 years of experience in user-centered digital product and experience is required.
• Possesses strong digital product design and UI capabilities and is motivated to help shape and enhance a growing digital design practice.
• University degree or equivalent certification in User Experience, Interaction Design or a related field, or relevant work experience. UX portfolio demonstrating impactful customer experiences, including experience developing digital products from initial concept through to implementation.
• Knowledge of user research methods such as A/B concept and usability testing and ability to interpret and synthesize findings.
• Proficiency with current design and collaboration tools such as Figma, Jira, etc.
• Ability to work efficiently and adapt quickly in a fast-paced environment.
• Strong verbal and written communication skills with the ability to articulate the value of design choices to key stakeholders.
• Strong presentation skills, with an ability to advocate for user needs based on qualitative feedback and quantitative data.
• Knowledge of AI-powered design tools and their strategic application within UX design processes.
• Familiarity working with design systems that consistently scale across platforms.
• Knowledge of accessibility standards (e.g., AODA, WCAG) and inclusive design practices.

• Experience working in agile methodology. Experience in the health services industry is considered an asset.

What's in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
• Being part of our transformation journey to better meet the health, wealth, and protection needs of our clients.
• Competitive salary and bonus structure influenced by market range data.
• Flexible Benefits from the day you join to meet the needs of you and your family.
• Pension, stock and savings programs to help build and enhance your future financial security.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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