Senior Consultant, Process Transformation

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Lean Transformation team is an internal transformation team that works with business leaders to optimize processes, transform operating models, and identify opportunities for automation and AI-enabled solutions. Serving Sun Life's DBTS and Sun Life’s Canadian Business Units, the Senior Consultant, Process Transformation will pair their consulting mindset with a Lean Six Sigma toolkit, and experience with automation and Generative AI capabilities to drive process improvement and digital transformation.

Our most successful Consultants are results-oriented contributors with a track record of leading digital transformation projects to design and implement process improvements that deliver measurable and sustainable results. If you are a strong communicator, deal well with ambiguity, and are willing to roll up your sleeves to get things done, then we’d love to hear from you.

What will you do?

• Build operating models for various business areas which includes defining the process, people, and system capabilities needed to meet business goals
• Assess the performance and capability of processes and operational groups (throughput, cycle time, productivity, waste, etc.)
• Lead stakeholder workshops and current-state assessments to surface pain points and opportunities; translate findings into prioritized use-case backlogs, high-level requirements, and target-state process designs
• Redesign and simplify processes to make them “automation/AI-ready” reducing variability, clarifying decision points and eliminating non-value-added steps
• Identify, frame, and prioritize automation and AI/GenAI opportunities with business partners by facilitating use-case discovery, defining problem statements and success measures, assessing feasibility (data readiness, risk/privacy, change impact), and building a clear roadmap from opportunity through pilot and scale
• Partner with data and technology teams to translate optimized processes into AI enabled solutions (e.g. intelligent workflows, autonomous agents)
• Lead project management activities including planning, scheduling, governance, and execution to successful completion, including maintaining full documentation of the project lifecycle
• Communicate complex ideas clearly to both technical and non-technical audiences
• Be a consistent and strong contributor to the team by providing innovative ideas for improving our own productivity and management practices
• Commit to self-development towards mastery of Lean Six Sigma (LSS) practices, tools and methodologies, project management principles and industry knowledge

What do you need to succeed?

• 5-7 years of progressive experience in management consulting, process improvement, or operational excellence roles
• Experience leveraging automation, process mining and AI tools such as AWS, Power BI, Power Apps, Pega, Blue Prism, Tableau, etc. to build and scale business solutions
• Exposure to Generative AI and/or agentic AI use cases in a business context, including evaluating suitability, defining use cases or supporting implementation
• Expert level knowledge of MS Excel, MS PowerPoint, and MS VISIO
• Experience with JIRA, Confluence, Planview, Microsoft Co-Pilot and Miro is an asset
• Lean Six Sigma Green or Black Belt Certification (or equivalent)
• University degree with 5-7 years of relevant experience with increasing responsibilities

Preferred Skills:

• Demonstrates superior communication skills, both written and verbal, tailoring messages to resonate with all organizational levels
• Strong project management orientation with the ability to prioritize work deliverables and competing priorities
• Expertise in advanced data analysis and visualization, with a proven track record of extracting actionable insights from complex datasets to drive strategic decision-making
• Drives for change through a strong ability to influence business partners and execute ideas through to completion

What’s in it for you:

• We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health - mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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