Description
About the Role
You are the revenue engine of our studios. This is a sales and retention role, not an operations role — your job is to turn intro offers into members, keep members coming back, and own the pipeline from first visit to long-term membership. You'll be on the floor during peak hours, on the phone daily, and accountable for a weekly pipeline report against our revenue goals.
Core Responsibilities
Sales & Revenue
- Own membership and package sales across all locations
- Drive lead generation through ads, inbound inquiries, and referrals
- Work a daily call/text list: final-week intro offers, cancelled autopays, and stalled leads
- Lead in-person conversion conversations with intro-offer clients
- Track intro-offer expirations and close before they lapse
- Run win-back campaigns and hot-lead follow-up
- Design and promote the referral program
- Manage gift card and promo offers
- Deliver a weekly pipeline report: intros booked, conversions, and gap to goal
Member Retention & Experience
- Maintain floor presence during peak hours — greet members by name
- Book each member's next visit before they leave, every time
- Flag at-risk members (2+ missed expected visits) and re-engage them
- Run member feedback and NPS surveys
- Enforce the no-show/late-cancel policy with consistency and tact
Marketing
- Own email marketing and newsletters
- Build local partnerships that generate leads
- Run the marketing side of in-studio events and open houses
Systems
- Pull sales and retention reports from Momence
- Own Momence configuration: features, settings, and schedule setup
What Success Looks Like
- Monthly membership sales vs. goal
- Intro-to-member conversion rate
- Member retention / churn rate
- At-risk member save rate
- Referral program participation
Who You Are
- 3+ years in sales, ideally boutique fitness, hospitality, or membership-based business
- Comfortable making daily outbound calls and texts — follow-up is your default, not a chore
- Warm and personable on the floor; you remember names and build relationships
- Organized and data-driven: you live in your pipeline and know your numbers
- Experience with studio management software (Momence a plus)
- Available during peak studio hours, including some early mornings, evenings, and weekends
- Fully bilingual
