Benefits
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible hours
- Free parking
- Medical and paramedical expenses coverage
- On-going training
- Pension plan
- Public transportation nearby
- Telework
- Vision care insurance
- Salary 50000.00 to 52000.00 $ per year according to experience
-
Full time
-
Permanent ,Telecommuting job
-
Day shift work
-
1 position to fill as soon as possible
Description
Reporting to the Plant Manager and Customer Service Manager, and working closely with the Customer Service Team Lead, the Customer Service Representative is responsible for the following duties:
Responsibilities- Receive orders from customers and sales representatives, enter orders into the system, process payments, and forward orders to the logistics team.
- Review each order to verify products, quantities, pricing, shipping dates, and any special requirements, including export and technical documentation when applicable.
- Coordinate with team leaders, production, and inventory planning teams to ensure products are delivered on time.
- Respond to incoming calls and emails and provide existing and prospective customers with product information, specifications, order details, pricing information, and required documentation.
- Ensure complete customer satisfaction by coordinating with internal teams to resolve issues related to returns, credits, delays, and customer claims.
- Minimum of 2 years of customer service experience.
- Strong computer skills, including proficiency with the Microsoft Office Suite.
- Experience with SAP and Salesforce is considered an asset.
- Bilingual in English and French, both written and spoken (French is not required outside the province of Quebec).
What We Offer:
- Regular Monday-to-Friday work schedule in a hybrid format (1 day at home, 4 days in the office).
- Comprehensive benefits package with company‑paid premiums for the “Core” package.
- Career development and training opportunities
- Life insurance, disability coverage, and wellness program
- Retirement savings programs, including an RRSP and a pension plan with employer contributions of up to 5%
- Paid vacation and personal days
- Employee discounts on Sika products
- Tuition reimbursement for employees
- Employee referral program
Work environment
Equal Opportunity Employer
This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.
Requirements
Level of education
High school
Diploma
undetermined
Work experience (years)
0-2 years
Written languages
Fr : Intermediate
En : Intermediate
Spoken languages
Fr : Advanced
En : Intermediate
Other Sika Canada Inc.'s offers that may interest you
- Share this page
- Share on Facebook
- Share on Twitter
- Share on LinkedIn
- Print the offer
More similar jobs like "Costumer service repesentative"
-
Advisor, Banking and Credit Services, Customer Relations Center
Montreal,QC
Published since 4 day(s)
-
Customer Service Representative
Cowansville,QC
Published since 7 day(s)
-
Customer Service Representative
Laval,QC
Published since 6 day(s)
Search more jobs
We create the perfect match
Jobillico displays the best jobs that fit your profile.
Upload your resume
job seekers also viewed.
-
Customer Service Representative
Chateauguay,QC
-
Customer Service Representative
Brampton,ON
-
Customer Service Representative
Winnipeg,MB
