Work Program Manager - 00911

Our utilities client is seeking a Work Program Manager - 00911

This is a 12-months contract to start. 40 hours/week. Hybrid in Lower Mainland preferred but open to remote candidates residing in BC.

Must haves:

• Bachelor's Degree in Data Engineering, Business, Economics or related discipline

• Project Management Professional (PMP®) designation, preferred

• Advanced MS Office skills (Word, Excel, PowerPoint, and Project)

• Advanced English skills for professional environment, written and spoken

Nice to haves:

• 3 years of experience in Power BI and Advanced Analytics.

Data Management & Quality Stewardship

This role is accountable for maintaining high‑quality, reliable program data across T‑Lines initiatives. The focus is on ensuring data is accurate, complete, and aligned with established business rules.

Key responsibilities include:

Owning data quality, including validation of inputs from QC forms, work changes, and cascaded reports

Coordinating monthly updates and variance resolution

Reconciling discrepancies and resolving data gaps before they impact reporting or downstream processes

Ensuring datasets are trusted and fit for reporting, analysis, and decision‑making

Work Management Process Ownership

The role serves as the business process steward for end‑to‑end work management flows, ensuring alignment across teams and systems.

This includes:

Mapping, documenting and maintaining standardized workflows across delivery partners

Identifying breakdowns in handoffs, unclear ownership, or inefficient manual steps

Ensuring data touchpoints within each process have clear accountability

Driving continuous improvement so processes reflect how work is actually executed

Business Technology & SharePoint Enablement

This role acts as a business-facing technology support, focused on adoption and effective use rather than system configuration.

Responsibilities include:

Supporting reporting tools, and SharePoint from a business‑process perspective

Reinforcing correct data entry, workflows, and upstream/downstream dependencies

Maintaining SharePoint structures aligned to work management processes and governance needs

Escalating technical issues to IT while retaining business ownership of usage and adoption

Training, Support & Change Enablement

A key part of the role is enabling teams to work effectively and consistently through guidance and support.

This includes:

Providing hands‑on support and training for WPMs and stakeholders

Developing lightweight job aids and reference materials

Supporting onboarding by clearly explaining “how the process works” and “what good looks like”

Capturing feedback to continuously improve processes, tools, and reporting

Reporting & Monthly Responsibilities

On a recurring basis, the role ensures program data is current, visible, and actionable.

Monthly responsibilities include:

Updating and maintaining program databases to reflect approved changes and current status

Producing and publishing monthly scorecards and performance reports

Ensuring reporting is traceable to source data and highlights trends, risks, and data quality issues

Enabling informed, data‑driven decision‑making across the program