Viva Engage/Yammer Communications Specialist /Engagement Lead - will support the maturity and enterprise adoption of Viva Engage and related digital commu

Job Title: Professional - Communications Specialist - Senior

Duration: 12 months

Remote/Hybrid: Hybrid 1 day a week and every fourth Friday

Office Location: 81 Bay Street

What does the LOB do: Manages enterprise communication platforms (e.g., Viva Engage, SharePoint, Viva Connections) used by communicators

The contractor will support the maturity and enterprise adoption of Viva Engage and related digital communication platforms. This includes leading partner consultations, supporting platform‑enabled communication use cases, delivering enablement and training, supporting Champions and power users, and expanding adoption across business lines. The role serves as a strategic extension (“right hand”) to the Senior Manager for Employee Communications Platforms.

Job Description:

The Engagement Lead acts as a strategy and execution partner for Viva Engage and related employee communication platforms. This role enhances enterprise adoption capability by helping business partners understand and use platform features effectively-focusing on consultation, enablement, and communications strategy rather than technical development.

Key Responsibilities

Consultation & Intake

• Lead intake meetings with business partners and communicators to understand goals and challenges.

• Translate business needs into platform‑enabled use cases leveraging Viva Engage and M365 tools.

Solutioning & Advisory

• Provide expert, out‑of‑the‑box solution recommendations (no development or coding).

• Advise on platform suitability, best practices, and communication design.

• Work closely with Senior Manager to improve consultation and solution frameworks.

Enablement & Adoption

• Deliver training, workshops, and enablement sessions.

• Support and strengthen the Champions/power‑user community.

• Coach partners on how to use platform features confidently and effectively.

Stakeholder Engagement

• Engage stakeholders at all levels-from admins to senior leadership.

• Represent the platform with confidence, clarity, and strong communication presence.

• Act as a “right hand” to the Senior Manager, expanding their capacity and reach.

Strategy & Innovation

• Contribute insights to future‑state platform strategy and innovation research.

• Identify patterns, opportunities, and areas where engagement practices can improve.

• Understand when to hand off to Analytics or Technology partners.

Must Have Requirement:

Proven success with Internal Program Adoption

High Impact Communication Skills

· Exceptional communication skills

· Comfortability with Senior Leadership presentation as well as front-line users

· Skilled at facilitation: workshops, consultations, brown‑bags, enablement sessions

Expertise in Communications Platform (Viva Engage, Yammer, or similar social platforms)

Strong familiarity with the M365 ecosystem

Experience leading or supporting change initiatives that impact large groups.

· Experience building and running Champions networks, power user groups, or enablement communities.

Previous Product Management Capabilities

· Ability to understand the platform vision and roadmap and represent it consistently.

· (Role is Extension of the Senior Manager-expanding their strategic reach.)

Background in corporate communications, social media strategy, or internal comms

Experience with Corporate Communications Strategy

Nice to Have:

Familiarity with analytics and interpreting basic adoption signals

Experience supporting enterprise-wide technology or communication rollouts

Soft Skills:

Consultive Problem Solving

• Ability to gather needs, ask strong questions, and translate fuzzy goals into concrete platform recommendations.

• Skilled at intake, discovery, and solution framing.

• Ability to design simple, elegant communication solutions using existing platform functionality.

• Understands when to hand off to Analytics, Product, or Technology teams.

• Organized, proactive, and able to work with urgency