Systems Administrator / Infrastructure Analyst responsible for the implementation and support of the server, application and network infrastructure of our

Job duties and responsibilities:

Implement, maintain and support the infrastructure and technology platforms for the that are secure, reliable, scalable and implemented in accordance with industry best practices.

Provide second-tier support for technical issues, troubleshoot operational problems and perform maintenance as required.

Manage, deploy, and operate Active Directory, Exchange, DNS, DHCP, Group Policy, Virtualization Environments and Storage.

Deploy and maintain virtual machines, file servers, print servers, encryption systems, security systems and infrastructure applications.

Manage end user accounts, permissions, access rights and storage allocations.

Perform and test routine system backups and restores.

Perform system tuning and performance monitoring.

Implement and maintain system security and apply any required security patches as required.

Perform proactive daily checks and be available to respond to alerts and emergencies after hours.

Establish and maintain documentation, standards and procedures.

Implement and maintain service management strategies that align with the ITIL framework

Education and experience:

Hands-on experience with Active Directory/DNS/DHCP/GPO using Microsoft Windows Technologies.

Experience administering email environments specifically with Microsoft Exchange.

Experience managing EntraID, Exchange Online, SharePoint Online, OneDrive and Intune.

Experience and working knowledge of VMware virtualization technologies.

Experience and working knowledge of SAN technology

Highly developed experience in planning, design, operational support, hands-on implementation and configuration of servers including backup/recovery, optimization and performance tuning.

Demonstrated ability to establish and maintain an effective consulting relationship with internal and external clients with a strong customer service orientation.

Experience in the development of scripts for process automation. You possess highly developed leadership, team building, interpersonal, conflict resolution, negotiation, facilitation, problem solving, and communication skills.

Ability to work effectively and collaboratively in cross-functional teams.

Excellent organization, communication with effective decision making capabilities.

Knowledge and experience with the following or equivalent applications and tools; Linux, SAN, Enterprise backup software, firewalls, VPN, system/patch management, security, server consolidation practices, networking and secure deployment of internet applications

Must be available to work evenings, flex shifts, on-call/standby, extended hours and statutory holidays when required.

Must be and willing and able to transport yourself to work sites as required (mileage compensated).

Requires satisfactory Police Records Check

Demonstrates good judgment and makes sound decisions

Shows commitment to personal growth, development, and leadership opportunities

Shares new ideas and challenges the status quo

Proven written and verbal communication skills with the ability to communicate with honesty, openness, respect, and trust

Takes initiative to participate in a culture of learning, mentoring, and sharing

Contributes to building and being a part of a positive culture

Demonstrate corporate values of care, collaboration, courage and service