Sr. DevOps Engineer – with GitHub, Atlassian tools and CI/CD expertise to support POC execution, evaluation, and production rollout of AI features/enterpri

Sr. DevOps Engineer - with GitHub, Atlassian tools and CI/CD expertise to support POC execution, evaluation, and production rollout of AI features/enterprise scale AI Adoption for our banking client

Duration: 6 Months

Location: Toronto, (2-3x/week hybrid)

Overview:

The role of DevOps Engineer - AI Enablement & Platform Operations requires strong hands-on experience with GitHub ecosystems, Atlassian tools (Jira, Confluence, Rovo AI), CI/CD pipelines, and modern AI-powered developer tools, combined with the ability to coordinate with CIO teams to drive enterprise-scale AI adoption.

Responsibilities:

• Act as the primary technical point of contact for CIO project teams
• Support POC execution, evaluation, and production rollout of AI features
• Develop and maintain SOPs, FAQs, onboarding guides, and best-practice documentation for AI tool adoption
• Coordinate vendor-led and internal training sessions
• Track adoption metrics, usage patterns, and support volumes; produce executive-ready dashboards and insights
• Stay current on AI tooling releases, evaluate new features, and communicate operational impact, limitations, and enterprise readiness
• Create and manage ServiceNow tickets including change requests, support tasks, request workflows, and intake dashboards
• Maintain Jira and Confluence as the system of record for documentation, approvals, POC/pilot tracking, and decision logs
• Ensure all intake and enablement activities for all new AI features align with enterprise standards, security reviews, Responsible AI policies, and compliance requirements
• Experience with enterprise-scale AI tool rollouts (POC, pilots through production enablement)

Must Haves:

• Strong understanding of DevSecOps, CI/CD pipelines practices
• Deep experience with the GitHub ecosystem (including GitHub Actions, workflows, etc)
• Strong hands-on experience with the Atlassian platform: Jira (project/board configuration, automation rules, JQL), Confluence (spaces, templates, macros), and Rovo AI capabilities
• Demonstrated hands-on experience using AI-powered developer tools (GitHub Copilot)
• Familiarity with Responsible AI principles
• Working knowledge of developer tooling ecosystems (VS Code, Visual Studio & JetBrains IDEs)
• Knowledge of MCP (Model Context Protocol) servers and AI agents
• Develop and maintain Power BI dashboards to track adoption, usage, support metrics, and operational KPIs
• Solid experience with ServiceNow: change requests, request workflows, support tasks, dashboards, and reporting
• Proficiency in scripting languages (Python, PowerShell) and REST API integrations
• Strong written communication skills - ability to produce intake summaries, SOPs, training materials, and executive-ready documentation
• Excellent stakeholder coordination skills