Senior SRE Engineer with Dynatrace Experience to Accelerate Observability Implementation for Major Banking Client

Location: Toronto (Hybrid)

Duration: 5 months, with possibility of extension

Start Date: ASAP

Overview

Our Major Banking Client is seeking a Senior Site Reliability Engineer (SRE) with deep, hands-on Dynatrace expertise to accelerate their enterprise observability transformation. This is a SME-level role responsible for designing, orchestrating, and optimizing the full Dynatrace platform to enhance visibility, resilience, and reliability across complex banking systems.

Key Responsibilities

• Lead the end-to-end orchestration of the Dynatrace platform, including Infrastructure, Synthetic Monitoring, Operating Systems, Databases, and Incident Management.
• Integrate Dynatrace with ServiceNow, ensuring seamless ticketing, event correlation, and automated incident workflows.
• Leverage Dynatrace Davis AI to enable predictive insights, automated root cause analysis, and self-healing capabilities.
• Utilize the Dynatrace to achieve true end-to-end observability from a business-centric lens.
• Apply SRE best practices and golden signals across application, web, and database tiers, configuring thresholds and alerts aligned with SLOs, SLIs, and SLAs.
• Develop and optimize Dynatrace Query Language (DQL) scripts for advanced monitoring, dashboards, and analytics.
• Collaborate with application, infrastructure, and DevOps teams to mature the bank’s observability strategy and governance model.
• Create technical documentation, runbooks, and operational standards to support ongoing reliability initiatives.

Must Have Skills & Experience

• 7+ years of progressive experience in Site Reliability Engineering within large enterprise or financial environments.
• 3+ years of deep, hands-on experience with Dynatrace, including deployment, configuration, AI enablement.
• Proven experience integrating Dynatrace with ServiceNow, JIRA, and CI/CD pipelines.
• Expertise with Dynatrace DQL, alerting policies, and advanced dashboard configuration.
• Solid understanding of SRE principles, including golden signals, error budgets, and post-incident reviews.
• Experience working in hybrid or multi-cloud environments (AWS, Azure, GCP).
• Proficiency in Infrastructure as Code (Terraform, Ansible) and scripting languages (Python, Bash, PowerShell).
• Strong communication and documentation skills, capable of mentoring peers and influencing cross-functional teams.

Nice to Have

• Dynatrace Professional or Master Certification
• Hands-on experience with AIOps, Kubernetes, or microservices observability
• Exposure to GitOps, Splunk, AppDynamics, or DataDog
• Previous participation in large-scale observability transformation programs
• Experience defining and implementing Dynatrace Site Reliability Guardians (SRG) including objectives, workflows, and integrations with JIRA and ServiceNow.
• Experience embedding SRG checkpoints within CI/CD pipelines to support go/no-go deployment decisions.