Senior ServiceNow Developer with CSDM and APM experience to work on a transformation project to migrate APM from legacy systems with one or our major banki

Senior ServiceNow Developer with CSDM and APM experience to work on a transformation project to migrate APM from legacy systems with one or our major banking clients- 37710

Location Address: Toronto - hybrid - in-person 3x a week with some flexibility until September

Contract Duration: ASAP - 01/30/2026 (Possibility of extension & conversion to FTE)

Schedule Hours: 9am-5pm Monday-Friday; standard 37.5 hrs/week

Story Behind the Need

• Business group: GTEP - Service Management Technology

Project: ServiceNow Transformation project

The main function of a Developer (Other Specialty) is to design, develop, and implement applications using in-demand languages and technologies for the ServiceNow Platform. These positions are required as part of the ServiceNow Transformation project to migrate APM from the legacy instance.

Typical Day in Role:

• Migration of Application Portfolio Management (now called Enterprise Architecture) from our legacy instance to our new ServiceNow Instance.

• Knowledge of Integrations/scoped apps within the ServiceNow Platform.

• Design, implement and maintain the ServiceNow CSDM architecture in accordance with best practices and industry standards.

• Identify and help document the relationships between IT infrastructure, services, and business services, and ensure that the CSDM accurately represents these relationships along with other related modules such as Enterprise Architecture.

• Assist in maintaining relationships between CIs in the CSDM, including dependencies, containment, and service relationships.

• Develop and implement data management and governance policies for the CSDM to ensure data accuracy, consistency, and completeness.

• Collaborate with IT teams to identify new CIs and service relationships that should be added to the CSDM to improve visibility, reporting, and analysis

• Provide guidance and training to ServiceNow users on CSDM-related topics, including CI management and data governance.

• Reverse engineer and conduct a comprehensive solution analysis to ensure all configurations are considered

• Thoroughly evaluate numerous customized tables, flows, business rules, scripts, UI pages, and UI policies that were created for the original solution

Must Have Skills:

1) 10+ years of experience as a developer/analyst/solution designer

2) 5+ years of experience working with Common Service Data Model (CSDM) Foundations

3) 5+ years of experience with ServiceNow platform with proficiency in ServiceNow configuration, scripting, and workflow development

4) 5+ years of experience with APM concepts, including application rationalization and lifecycle management.

Nice-To-Have Skills:

1) Experience working with Drive Value with Common Service Data Model (CSDM) 3.0 - CMDB and Service Graph

2) Experience working with CMDB (Configuration Management Database)

3) Financial industry experience

4) Experience working on integrations

Soft Skills Required:

• Excellent communication and collaboration skills.

• Analytical and problem-solving skills

Education:

A bachelor's degree in a technical field such as computer science

Best VS. Average Candidate:

The best candidate would have a few years of solution design experience and would have worked on integration projects.

Candidate Review & Selection

1 round interview

Panel interview (Directors + Lead Developer) - 1 hr - MS Teams Video

Behavioral + Technical Questions